Capability & Skills Specialist, Consumer Business & Channels at Safaricom Kenya

Brief Description

Reporting to the Chapter Lead, Capability and Skills, the position holder will be responsible for diagnosing Consumer Business & Channels capability and skills development needs at organization, team and individual level so as to design and deliver blended solutions to meet business goals.

Responsibilities

• Works with the business to develop plans to close key gaps identified in learning needs and skill gap analyses
• Accelerate focus on continuous learning,
• upskilling and reskilling employees for current and emerging Consumer Business & Channels roles.
• Design intuitive learning experiences through application of learning models and tools to assess and develop Consumer Business & Channels capability.
• Apply knowledge of learning design and technology to optimize and design blended learning paths
• Research best practice to innovate on current thinking to enable experimentation with new technology and methods.
• Demonstrates advanced facilitation skills and can build this capability in others
• Drives and maximises innovative technology to drive a learning culture
• Leverage Technology and stakeholders to deliver skill transformation at scale in Consumer Business & Channels.
• Establish a baseline to evaluate the business impact of skills improvement or behavioral change.
• Works with communities of practice, subject matter experts and third parties to develop and implement learning interventions.
• Leverages internal and external stakeholders across the business and eco system to drive and embed a learning culture that drives growth and innovation
• Design and own Consumer Business & Channels learning and reskilling standards, policies, frameworks, and tools.
• Define and own career pathway frameworks that help employees mobilise their careers.
• Use insights to continually evolve and improve the learner experience.
• Lead communication, engagement and learning campaigns that excite and inspire employees to learn and grow.
• Lead, assess and track learning, reskilling, and upskilling interventions.
• Build alignment on Consumer Business & Channels skill development priorities and resource allocation.
• Establish a coaching culture owning standards, accreditation, coaching faculties.
• In liaison with Acquisition, Capability & Talent CoE contribute to the design, implementation and management of effective leadership, performance, employee development and talent management initiatives to address performance and talent gaps related to capacity/knowledge among staff

QUALIFICATIONS
 
Must have qualifications:

• Bachelor’s Degree and Higher National Diploma in HRM
• 5yrs relevant experience in HR management, with specialization in commercial capability and skills development
• Extensive experience in leading and executing end to end capability and skills process
• Experience in Coaching and building Line manager capability in performance / productivity management and development.
• Good stakeholder management experience