Card Operations Officer - Merchant Acquiring at Ecobank Kenya

Job Description

Transaction Processing:

• Oversee the daily processing of merchant transactions and ensure accuracy.
• Monitor transaction data for unusual activity or potential fraud.
• Investigate and resolve transaction-related issues in a timely manner.

Merchant Support:

• Serve as a point of contact for merchant inquiries, issues, and escalations.
• Provide operational guidance and support to merchants, including equipment troubleshooting.
• Collaborate with the sales team to assist in onboarding new merchants.

Risk Management:

• Monitor merchant accounts to identify potential risks or compliance issues.
• Assist in the implementation and enforcement of risk mitigation strategies.
• Maintain updated records and documentation related to risk assessment.

Reporting and Reconciliation:

• Generate and analyze reports related to merchant transactions and settlements.
• Conduct daily reconciliations to ensure accuracy in financial records.
• Identify and resolve discrepancies and variances in merchant accounts.

Compliance and Regulation:

• Stay informed about payment industry regulations and ensure compliance.
• Implement and maintain policies and procedures that align with industry standards.
• Assist in audits and regulatory examinations related to merchant services.

Continuous Improvement:

• Identify opportunities to enhance operational efficiency.
• Collaborate with cross-functional teams to implement process improvements.
• Maintain up-to-date knowledge of industry trends and best practices.