Openings at Ecobank Kenya

Job Description

• Process card dispute related inquiries by email, mail, or telephone.
• Provide direction and instruction for card dispute related inquiries from internal and external members and provide timely resolutions.
• Prepare working card dispute files and ensure all required documentation is included and complete.
• Process member adjustments within regulatory timeframes.
• Review dispute related reports to ensure timely processing by vendors. Work directly with vendor on issues and report any delays to the team leader.
• Investigate card dispute claims using tools and applications accessible to determine dispute options and cardholder liability.
• Maintain thorough knowledge of scheme (mastercard, Visa, UPI, regional switches) rules and regulations, to process all phases from initial claim to arbitration or closeout within specified regulatory timeframe.
• Review various reports from the dispute management application to verify current card case statuses.
• Maintain a team work atmosphere to share information with the Member Services team member for disputed and compromised cards.
• Assist with duties of team members as required during absences within the department
• Submit Suspicious Activity referrals as applicable.
• Log and track provisional credits and balance related GLs.
• Prepare plastic card write-offs recommendation report for Manager approval.
• Refer instances of card fraud related trends for Fraud Analyst to investigate.
• Provide timely statutory and periodic reports to relevant internal and external stakeholders.
• Provide relevant information and assist internal control in resolving open and unreconciled transactions as per agreed ageing per product

go to method of application »

Job Description

Transaction Processing:

• Oversee the daily processing of merchant transactions and ensure accuracy.
• Monitor transaction data for unusual activity or potential fraud.
• Investigate and resolve transaction-related issues in a timely manner.

Merchant Support:

• Serve as a point of contact for merchant inquiries, issues, and escalations.
• Provide operational guidance and support to merchants, including equipment troubleshooting.
• Collaborate with the sales team to assist in onboarding new merchants.

Risk Management:

• Monitor merchant accounts to identify potential risks or compliance issues.
• Assist in the implementation and enforcement of risk mitigation strategies.
• Maintain updated records and documentation related to risk assessment.

Reporting and Reconciliation:

• Generate and analyze reports related to merchant transactions and settlements.
• Conduct daily reconciliations to ensure accuracy in financial records.
• Identify and resolve discrepancies and variances in merchant accounts.

Compliance and Regulation:

• Stay informed about payment industry regulations and ensure compliance.
• Implement and maintain policies and procedures that align with industry standards.
• Assist in audits and regulatory examinations related to merchant services.

Continuous Improvement:

• Identify opportunities to enhance operational efficiency.
• Collaborate with cross-functional teams to implement process improvements.
• Maintain up-to-date knowledge of industry trends and best practices.

go to method of application »

Job Description

• Oversee transaction Settlement from the various card and digital schemes including Visa, Mastercard, Interaffiliate PAC, Union Pay International, Mpesa etc.
• Ensure timely payment of all merchants in Ecobank Kenya books.
• Conduct periodic revenue assurance with relevant business units on all card, mobile and digital products.
• Provide timely statutory and periodic reports to relevant internal and external stakeholders.
• Provide relevant information and assist internal control in resolving open and unreconciled transactions as per agreed ageing per product.
• Submit Suspicious Activity referrals as applicable to internal and external stakeholders.
• Process and report multiple card compromises to Consumer and TSG functions for action and Internal Control and fraud functions for investigation and advise