Operations Officer at Caritas MFB

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Cash Management at the Teller and Vault
• Branch cheque clearing management
• Enforce adherence with compliance and control procedures
• Implement service standards and practices to ensure excellent customer service
• Ensure adherence to budget and identify opportunities for cost efficiency
• Ensure that there is income leakage
• Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
• Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate and monitor.
• Ensure customer Queries, Requests or Complaints are handled within the defined Service Level Agreements (SLAs) and Turn Around Time (ATM, Mobile Banking, Queue Management)
• Ensure that the Work environment meets the Health and safety standards and regulations and reflects the brand identity
• To perform any other duty as assigned in line with the organization goals and objective.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• A University Degree in a Business-related field
• Diploma in banking, CPA qualifications
• 3 years’ experience 1 of which must be in cash management
• Good communication and interpersonal skills
• Able to multitask
• Knowledge of back-office procedures and processes