Case Management Data Senior Specialist at International Rescue Committee

Major Responsibilities:

• Provide centralized resources and support to ensure IRC teams have quality case management data systems and clear standards
• Develop and update comprehensive resources to strengthen teams’ understanding, use, and practice of case management IMS
• Maintain overall visibility and documentation on the state of IMS in each country and region and upcoming activities, in collaboration with technical teams
• Proactively collect feedback on IMS use and user needs, and identify challenges and solutions
• Provide guidance on data protection standards and expectations for case management
• Ensure clear connections between case management IMS and IRC MEAL systems
• Stay informed about emerging technologies and trends in case management systems, and advocate for necessary upgrades and enhancements as needed/feasible
• Provide direct technical support and system administration to country programs
• Support specific countries with rollout and configuration of Primero and other IMS platforms based on country needs (including through projects)
• Act as the system administrator and focal point for country programs utilizing protection-related information systems, including IRC instances of Primero
• Support ongoing training and capacity building on case management IMS with country program colleagues and VPRU technical advisors (TAs)
• Respond to requests for information sharing that follow IRC’s data protection standards
• Support regular data analysis and use of case management data by IRC programmatic teams
• Conduct regular and ad hoc analysis of case management data across protection streams and countries, including data compilation and cleaning
• Work with VPRU MEAL colleagues to streamline and harmonize case management measurement frameworks across protection streams
• Build capacity of technical advisors, regional colleagues, and country program colleagues to regularly analyze and use data to strengthen the quality of case management
• Triangulate case management data with other IRC data sources, e.g. Annual Statistics
• Engage on strategic conversations and positioning around case management IMS
• With VPRU MEAL Lead and technical leads, support strategy and vision for case management IMS for the IRC (across platforms, protection streams, and countries)
• Coordinate internally with IRC MEAL and Technology for Programs colleagues 
• With technical leads, track updates and co-represent IRC in external spaces related to case management IMS (e.g. inter-agency steering committees, Primero Board, etc.)
• Input into business development related to case management IMS, as appropriate

Job Requirements:  

Demonstrated Skills and Competencies: 

• Specific experience with case management systems (particularly for gender-based violence, child protection, or protection rule of law) and/or protection programming, ideally in humanitarian contexts
• Strong experience with programmatic data collection, management, and analysis, including multiple data collection platforms and strong Excel skills
• Ability to generate high quality guidance and analysis documents that demonstrate attention to detail, strong understanding of best data practices, and are appropriate for end users
• Strong organizational skills and ability to balance multiple priorities across a diverse portfolio
• Excellent verbal and written communication skills, including an ability to be clear and concise
• Strong interpersonal skills: able to successfully listen to, collaborate with, facilitate discussion among, and build trust with people from diverse nationalities and backgrounds

Preferred experience & skills: 

• Experience with ODK-based mobile data collection applications (e.g. CommCare) preferred
• Experience with additional analysis and visualization software (e.g. PowerBI) preferred
• Experience with system administration for technology preferred
• Experience with data protection guidelines preferred
• Fluency in English is required. French, Spanish and/or Arabic language skills will be an asset