Caseworker at International Rescue Committee

Key Responsibilities

Case Management 

• Provide professional and confidential services to survivors of violence with priority to GBV, and high-risk protection cases grounded in the IRC holistic, survivor-centered case management approach.
• Document client information through accurate filling of intake forms and other existing tools while ensuring confidentiality and safe storage
• Ensure the GBVIMS and other trackers are accurately updated on a regular basis.
• Ethically and confidentially collect and store client data,
• Participate in interpretation of the data, analyzed on trends and work with the protection officer to disseminate information to all relevant stakeholders as part of protection mainstreaming and integration.
• Participate in the preparation of relevant reports regarding the psychosocial/case management activities
• Participate in the stabilization centre and ward rounds (paediatrics and adults) as part of ongoing client support and protection integration in health and nutrition.

Training, Mentorship and Coaching

• Supervise and train, mentor, and offer other technical support including on job support to community workers directly involved in the psychosocial component of the IRC GBV/protection program
• Provide leadership and guidance regarding psychosocial and case management activities to all community workers to ensure all program activities meet best practice standards.
• Monitor and supervise case management, including capacity building through training and on-the-job training of community workers.

​​​​​​​Coordination and Networking

• Strengthen and maintain networks with other sectors, partners, service providers and camp management to ensure that survivors receive compassionate support, including from the community.
• Work in collaboration with protection team to ensure ongoing needs of women, girls and other most vulnerable individuals are being met through prevention-related activities. 
• Monitor monthly community outreach plan with community workers, based on case trends and ongoing needs of women, girls and other vulnerable groups.

Partnership Development

• Participate in review meetings and psychosocial capacity assessment of the local partners 
• Participating in capacity building and sharing with the local partners around psychosocial support, organizational development and case management, and more so at the WGSS.
• Participate in the development of referral networks between partners implementing GBV, protection and implementation of referral pathways
• Ensure the local partner is invited to the case conferences and other interagency coordination meeting at camp the level.
• Assist the Protection program officer on technical review of partner’s reports and monitoring sessions on psychosocial and case management components
• Assist the protection officer   in planning and organizing review workshops with partners on the partnership, IRC partnership approach and principles.
• Contribute to the identification of relevant Support training and learning gaps/opportunities between IRC and the local partners.

Community Engagements

• Information sharing: Regularly share and discuss timely, accurate and relevant information with communities with the support of the community workers highlighting and addressing concerns and challenges
• Feedback Collection and reporting: Promote the formal and informal feedback mechanisms to capture, monitor, respond to, and act on feedback and complaints from communities by
• Accurately document feedback received from the community through interactions, observations, and FGDs, reporting community needs, preferences, and feedback to managers and client feedback focal points

Additional Duties.

• Monitor group therapy sessions and one-on-one support to women, girls, care givers and children’s survivors of Gender Based Violence in collaboration with Protection team.
• Work with health staff to ensure sufficient clinical care to SGBV survivors and monitor activities, when requested or advised.
• Ensure GBV coordination partners and CHVs understand and can utilize the referral system effectively.
• Represent protection program in Management meeting/ GBV/protection working group meetings.
• Assist with preparing all relevant reports regarding the IRC’s GBV/Protection activities.

Required Qualifications

• Clear understanding of gender, abuse of power & issues related to general protection, CP & GBV
• Team player with ability to maintain confidentiality, work ethics and respect for clients
• Experience in participatory techniques and community mobilization
• Ability to lead, train, supervise, facilitate and motivate community case workers/incentives
• workers in their respective tasks in a professional, respectful and supportive manner.
• Positive, highly motivated, innovative, with strong organizational and interpersonal skills
• Strong work organization, ability to meet deadlines, maintain composure, work under pressure, coordinate multiple tasks and maintain attention to details.
• Willing to work in a hardship area.
• Knowledge of computer, fluency in English, including writing clear and concise reports- knowledge of local languages spoken in Kakuma is an asset.