Cash Management Sales Manager at Absa Bank Limited

Job Summary

To support the growth of Commercial Cash Management to a by driving & delivering local & global payables & receivables product development & management, working closely with the cash management teams in the Emerging Market Cash Management and International Cash & Trade Centres.

Job Description

Development of Product strategy 25%

1. Evaluate the current competitive environment for payables & receivables products in BB , identify market opportunities & work with the Propositions team to develop strategic roadmap & solutions to grow revenue or gain market share

Delivery of Product Enhancements 25 %

1. Evaluate, plan, optimize & deliver product design enhancements taking end-to-end responsibility for the quality of service that is delivered to customers across the product set
2. Ensure that the legal and contingency requirements of the product set are established
3. Work closely with all areas to secure development support, appropriate systems prioritization and to develop testing plans
4. Ensure effective product launches ensuring all aspects are managed by the relevant specialist areas including marketing communications, training, systems and operations availability and contingency
5. Monitor Service Level Agreements (internal and external) and relevant KPIs
6. Develop and produce business cases to support enhancements and New Product Approval governance process

Product Performance Management 25%

1. Responsible for maintaining product scorecard including:
2. Profitability of Product
3. Service Performance
4. Risk Performance
5. Sales Volumes
6. Complaints
7. Proposed enhancements
8. Identifying top users of products
9. Identify and deliver product cost reductions/service enhancements being accountable for achieving cost reduction/service enhancement targets for Cash Management
10. Understand the end to end customer experience of the product: maximize “customer delight” through optimizing the product-customer interface and resolution of customer service issues
11. Support in forecasting product demand volumes & monitoring that demand 

Sales Support and Deal Accountability  15%

1. Support the Commercial team & Sales teams (e.g. Cash Sales Managers, RDs, and RMs) in;
2. The evaluation & delivery of new product developments/enhancements
3. Deal structures
4. Pricing decisions
5. Product maintenance, compliance responses 
6. Customer query and complaint resolution

Other responsibilities 15%

1. Support strategic work e.g. GPU, channel strategy, Flexcube
2. Support Local Market Payment and Receivables initiative in partnership with the Central Bank, Payment Associations and other local organizations
3. Ensure membership of Local Payment Associations, committees, etc that influence or determine the market direction and position Barclays as a market leader by drawing on Global expertise.

Critical competencies:

1. Strategic Thinking/Thought Leadership – intermediate
2. Planning & organization – intermediate
3. Communications and influence – highly effective in both operational and customer arenas 
4. Relationship/ partnership approach – intermediate
5. Problem solving/ decision making – intermediate.
6. Financial analysis – intermediate

Education

1. Higher Diplomas: Business, Commerce and Management Studies (Required)