Cashier - Upperhill at Ital Global

About the role:

• The Cashier is responsible for managing all transactions at the restaurant, providing excellent customer service, and ensuring accurate financial records. The role involves processing orders, handling payments, and maintaining a clean and organized cashier station while contributing to a positive dining experience for customers.

Qualifications and Requirements

• Certificate or diploma in business, accounting, or a related field 
• At least 2years of experience as a cashier, preferably in the restaurant or hospitality industry.
• Familiarity with POS systems and other payment processing tools.

Competencies and Skills Required

• Excellent numerical and cash-handling skills.
• Strong customer service and communication skills.
• Attention to detail and accuracy in financial transactions.
• Ability to work in a fast-paced environment.
• Problem-solving skills and ability to handle customer inquiries professionally.
• Trustworthy and able to maintain confidentiality regarding financial transactions.
• Basic computer skills and knowledge of POS systems.
• Team player with a positive and friendly attitude.

Summary of Duties and Responsibilities

• Process customer orders and ensure accurate entry into the point-of-sale (POS) system.
• Handle cash, credit, and mobile payments, and issue receipts or refunds as necessary.
• Reconcile the cash drawer at the beginning and end of each shift, ensuring accurate balances.
• Manage reservations, inquiries, and coordinate order pickups or deliveries.
• Maintain cleanliness and organization of the cashier station.
• Provide friendly and professional service to customers at all times.
• Address customer concerns or escalate issues to management when required.
• Upsell menu items and promote ongoing restaurant offers.
• Keep records of transactions and prepare periodic financial reports.
• Follow all restaurant cash handling policies and ensure compliance with security procedures.
• Collaborate with the serving and kitchen teams to ensure smooth service delivery.