Channels Support Specialist - IT at Equity Bank Kenya

JOB PURPOSE

• To support and maintain an efficient Mobile Channels system and deliver quality service to both internal and external customers by ensuring availability of systems at all times
• To provide IT expertise to partners e.g. Business/PMO, Audit etc. as and when required

KEY RESPONSIBILITIES:

• System administration for a healthy platform to service customer requests
• Provide second level support for issues raised by system users
• Support improvement and delivery of new mobile products/services
• System administration tasks
• Perform system upgrades and apply system patches promptly as received from system vendors as per the governance framework
• Ensure reports are delivered to users promptly
• Review project status, action pending tasks and provide update to stakeholders
• Resolution of user issues
• Ensure 24/7 availability of Mobile Banking systems and any other systems as required by users
• Root Cause Analysis of incidents
• Support improvement and delivery of new Mobile products/services
• BCP for Mobile Banking Systems
• Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
• Management of system resources, application tuning/optimization and performance monitoring
• Knowledge of Operational risk management i.e. AML and KYC principles.
• Vendor negotiation and contract management
• Project management
• Strict Adherence to Change management and governance frameworks
• Support improvement and delivery of new products/services

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

• Bachelor’s Degree IT/Computer Science

Professional / Qualification

• Professional Certificate in related field e.g. Linux/Oracle
• ITIL, Microsoft Certified: Azure Fundamentals

Experience

• Systems administration with at least 3 years’ experience in a Busy IT environment, preferably a Bank, Knowledge and experience supporting mobile channels (Internet Banking/SWIFT/Treasury and OMNI systems)
• OMNI Channel experience

Skills/Training

• Planning, Problem-solving, Communication skills, Organization, Programming, IT Security and Banking

Closing Date: 9th July 2023