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  • Posted: Jun 9, 2023
    Deadline: Jun 23, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
    Read more about this company


    Channels Support Specialist - IT


    • To support and maintain an efficient Mobile Channels system and deliver quality service to both internal and external customers by ensuring availability of systems at all times
    • To provide IT expertise to partners e.g. Business/PMO, Audit etc. as and when required


    • System administration for a healthy platform to service customer requests
    • Provide second level support for issues raised by system users
    • Support improvement and delivery of new mobile products/services
    • System administration tasks
    • Perform system upgrades and apply system patches promptly as received from system vendors as per the governance framework
    • Ensure reports are delivered to users promptly
    • Review project status, action pending tasks and provide update to stakeholders
    • Resolution of user issues
    • Ensure 24/7 availability of Mobile Banking systems and any other systems as required by users
    • Root Cause Analysis of incidents
    • Support improvement and delivery of new Mobile products/services
    • BCP for Mobile Banking Systems
    • Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
    • Management of system resources, application tuning/optimization and performance monitoring
    • Knowledge of Operational risk management i.e. AML and KYC principles.
    • Vendor negotiation and contract management
    • Project management
    • Strict Adherence to Change management and governance frameworks
    • Support improvement and delivery of new products/services


    Academic & Professional


    • Bachelor’s Degree IT/Computer Science

    Professional / Qualification

    • Professional Certificate in related field e.g. Linux/Oracle
    • ITIL, Microsoft Certified: Azure Fundamentals


    • Systems administration with at least 3 years’ experience in a Busy IT environment, preferably a Bank, Knowledge and experience supporting mobile channels (Internet Banking/SWIFT/Treasury and OMNI systems)
    • OMNI Channel experience


    • Planning, Problem-solving, Communication skills, Organization, Programming, IT Security and Banking

    Closing Date: 9th July 2023

    Method of Application

    Interested and qualified? Go to Equity Bank Kenya on to apply

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