Charging Station Manager - Kenya at Ampersand E-mobility Limited

About the role 
Ampersand is looking for a proven and established manager to lead our customer facing team in Nairobi. The Charging Station Manager will be responsible for all battery “swap” operations including the health of the charging network, battery pool, and performance of a distributed team. 

The Charging Station Manager will report directly to the Country Manager and hold the following responsibilities. 

1. Team Leadership and Performance Management
2. Manage a small team of station attendants. 
3. Build culture, maintain our values, and develop trust in a distributed organization.
4. Engineer exceptional customer interaction and ensure customer service remains a top priority. 
5. Set quarterly priorities and strategies for sector operations, including systems of accountability for every team member.
6. Develop, monitor, and react to network and performance KPIs, reporting upwards for support on a weekly basis. 
7. Standardize and document station operations and related processes. 
8. Charge Network Operations
9. Maintain the supply and availability of charged batteries in the network, including new battery distribution, battery balance between stations, and battery repair processes. 
10. Ensure the delivery of charge by maintaining station electrical supply lines and coordinating with local utilities providers. 
11. Ensure a healthy working environment by reinforcing Health and safety compliance and safe station infrastructure.  
12. Support partner teams in the identification and selection of network growth areas.  
13. Support in management of operations innovation trials to maximize battery longevity, software performance, and station efficiency.

Minimum requirements

We are seeking a qualified and experienced individual with a proven track record of managing large, and distributed teams: 

1. A minimum of 6 years of relevant work experience. 
2. Experience in managing teams is a must have.
3. A bachelor's degree is required
4. Experience with electrical supply or electrical utilities provisions.
5. Excellent communication skills both oral and written. 
6. Diligent with great attention to detail.
7. Outstanding organizational skills.
8. English speaking abilities.