Career Openings at Ampersand E-mobility Limited

About the role
The AmperVan Driver is responsible for driving the company mobile service van during its day-to-day routes as dictated by customer, technician and Ampersand staff needs. As an AmperVan driver, you will be required to maintain integrity and quality of service delivery at all times. This role will report to the Aftercare Manager and hold the following responsibilities:

1. Maintaining a safe and clean vehicle, and reporting any faults to the Aftercare Manager.
2. Supporting customers with roadside care efficiently.
3. Delivery of batteries between stations and maintenance centers.
4. Supporting procurement with materials collection and distribution.
5. Assisting technicians where possible in their carrying out of tasks.
6. Fuelling and managing vehicle mileage logs, making sure to record these in an organised manner.
7. Any other duties assigned by the Aftercare Manager.

Minimum requirements

1. High School Diploma or equivalent.
2. Valid driver’s license (class BCE), and a minimum of 4 years driving experience.
3. Valid certificate of good conduct.
4. Good knowledge of Nairobi and its environs — ability to use navigation apps is a plus.
5. Physical work – a successful candidate must be able to be on their feet during the day and physically fit.
6. Good command of spoken English and Kiswahili.
7. Proactive problem-solving skills e.g. traffic prediction and avoidance techniques.
8. Basic Automotive Mechanic skills.
9. Humility / Flexibility. This is a start-up company with a fast-paced environment. Job duties may evolve quickly.

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About the role
Ampersand is looking for Battery Maintenance Technicians with focus on troubleshooting and repairing batteries for electric vehicles. This role requires a person with an excellent technical skills set and problem solving abilities. The overall goal of this position is to ensure proper repair and maintenance of Ampersand batteries. You will report directly to the Application Engineer and Aftercare Manager.

In this role, you will hold the following responsibilities: 

1. Conduct battery maintenance activities according to Ampersand SOPs
2. Support Application Engineer and Aftercare Manager with documentation of battery maintenance cases
3. Follow all Ampersand maintenance task policies and procedures
4. Maintain a clean, safe and orderly work area including tools

Minimum requirements:

1. We are looking for experienced candidates who possess the following skill set:
2. Diploma Degree with electrical background
3. 1+ years of relevant work experience
4. Excellent technical and problem-solving skills
5. Good interpersonal skills
6. Good verbal and written communication in English and Kiswahili

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About the role
The Charging Station Attendant is responsible for maintaining the day-to-day execution of battery swap and battery recharge services and equipment at Ampersand Charging Stations, which keep our customers on the road. Each Charging Station Attendant will be responsible for delivering unparalleled service to our customers and continue to assist in optimizing day-to-day service delivery systems. This role will report to the Charging Station Manager and hold the following responsibilities:

1. Battery Swapping - When a customer visits the charging station, the Charging Station Attendant removes the depleted battery and replaces it quickly with a fresh one. This position will also manage data collection and payments through the AmperOps mobile app.
2. Battery Charging - The Charging Station Attendant manages the station’s inventory of batteries, keeping a stock of fresh batteries ready for use and ensuring all batteries are charging efficiently.
3. Station Performance – The Charging Station Attendant is the front line in ensuring that all station supplies and equipment are operating at peak efficiency and reporting maintenance requests as needed.
4. Perform any other duties as assigned by the Charging Station Manager
5. Minimum requirements
6. This role would suit a recent graduate or someone with 2-3 years of job experience.
7. Strong academic record.
8. Physical work – a successful candidate must be able to be on their feet during the day and physically fit.
9. Women especially encouraged to apply.
10. Good command of spoken English and Kiswahili.
11. Proactive problem-solving skills.
12. Humility / Flexibility. This is a start-up company with a fast-paced environment. Job duties may evolve quickly.

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About the role
Ampersand is seeking a Vehicle Maintenance Tech who can deliver exceptional customer service in e-moto repair. This team member will need to be an exceptional mechanic, a clear communicator, team player, and flexible contributor. The Vehicle Maintenance Tech will report to the Aftercare Manager and be responsible for the following:

1. Delivering excellent customer service in E-Moto repair
2. Prioritize the customer to keep them on the road and earning income for their families 
3. Be fully accountable to the speed and quality of work in repairing customer vehicles 
4. Manage the diagnosis of underlying issues affecting customer vehicles
5. Work closely with the Aftercare Manager to provide clear and honest information to the customer on the status of their repair

Minimum qualifications:

1. 3+ years’ experience in an assembly, or as a mechanic 
2. Vehicle or battery experience a bonus
3. Strong demonstrated mechanical intuition
4. Diligent and proactive in approach to work
5. Good communication and interpersonal skills

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About the role 
Ampersand is looking for a proven and established manager to lead our customer facing team in Nairobi. The Charging Station Manager will be responsible for all battery “swap” operations including the health of the charging network, battery pool, and performance of a distributed team. 

The Charging Station Manager will report directly to the Country Manager and hold the following responsibilities. 

1. Team Leadership and Performance Management
2. Manage a small team of station attendants. 
3. Build culture, maintain our values, and develop trust in a distributed organization.
4. Engineer exceptional customer interaction and ensure customer service remains a top priority. 
5. Set quarterly priorities and strategies for sector operations, including systems of accountability for every team member.
6. Develop, monitor, and react to network and performance KPIs, reporting upwards for support on a weekly basis. 
7. Standardize and document station operations and related processes. 
8. Charge Network Operations
9. Maintain the supply and availability of charged batteries in the network, including new battery distribution, battery balance between stations, and battery repair processes. 
10. Ensure the delivery of charge by maintaining station electrical supply lines and coordinating with local utilities providers. 
11. Ensure a healthy working environment by reinforcing Health and safety compliance and safe station infrastructure.  
12. Support partner teams in the identification and selection of network growth areas.  
13. Support in management of operations innovation trials to maximize battery longevity, software performance, and station efficiency.

Minimum requirements

We are seeking a qualified and experienced individual with a proven track record of managing large, and distributed teams: 

1. A minimum of 6 years of relevant work experience. 
2. Experience in managing teams is a must have.
3. A bachelor's degree is required
4. Experience with electrical supply or electrical utilities provisions.
5. Excellent communication skills both oral and written. 
6. Diligent with great attention to detail.
7. Outstanding organizational skills.
8. English speaking abilities.  

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About the role
As part of this mission, Ampersand requires high-tech equipment and complex financing in order to leap-frog the old transport system. Ampersand currently manufactures electric 2-wheelers, battery packs and charge/swap stations in Kigali. We now seek to do the same as we expand into the Kenyan capital of Nairobi.  We require someone with an excellent understanding and hands-on experience in electronics and ability to lead a team of electrical technicians. Duties may include but not be limited to the following:

1. Troubleshooting and correcting battery issues in the areas of DC electronics
2. Design and troubleshooting of charge network 
3. Providing detailed diagnostics and running tests for the Engineering team.

Minimum requirements

1. A strong work ethic, and the ability to manage shifting priorities and unforeseen challenges.  
2. Minimum 5 years of prior industry experience in working with automotive, applied electronics or solar systems roles.
3. 2 years’ experience managing a team of technicians.
4. Diploma or Bachelor’s Degree in a relevant field or proven results in your field.
5. Strong AC and DC wiring knowledge
6. Strong understanding of electrical systems and power electronics
7. Out of the box thinker, able to boil down complex problems into simple solutions. 
8. Fantastic communicator – perfect command of verbal and written English.
9. Solid understanding of low-level communication networks such as CANBus, MODBus, i2c, etc.
10. Good comprehension of Microsoft Office tools as well as Google Workspace.
11. Great team player — able to work seamlessly with fellow team members to successfully complete tasks.
12. You are a doer; you move quickly and iterate now on how to prioritize and get things done.

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About the role
This role will oversee customer care teams including roadside care, vehicle maintenance, and spare parts. The aftercare manager will be accountable for delivering unparalleled service to our customers and franchise partners and continue to optimize service delivery systems. This role will report to the Kenya Commercial Manager and hold the following responsibilities:

1. Leadership, management, and training of vehicle maintenance teams to deliver the best service experience on the market.
2. Management of DEAR platform for stock keeping and customer point of sale.
3. Be accountable to spare parts inventories, overseeing stock keeper performance, stock accuracy, and order reception irregularities.
4. Management of roadside care teams including vehicle upkeep and performance efficiency.
5. Process experimentation resulting in continuous improvement of our service systems.
6. Other duties at the discretion of Ampersand.

Minimum requirements

1. 7 years of professional experience in automotive maintenance including 3 years of management experience.
2. Diploma or Bachelors degree in automotive maintenance or mechanical fields.
3. Ability to deliver results on time and on budget.
4. Good comprehension of Microsoft Office tools as well as Google Workspace.
5. Professional comfort or higher with English.
6. (Bonus) Experience in a start-up environment.