Charging Station Network Team Leader at Ampersand E-mobility Limited

About the role

The Charging Station Network Team Leader plays a crucial role in ensuring the seamless operation of Charging Stations, overseeing regular Charging Station Attendants (CSAs) and team leads to deliver quality service to our clients. This leadership position involves a combination of operational oversight, team management, and client satisfaction

RESPONSIBILITIES:

Operational Management:

• Organize and plan shifts for station attendants and team leads, considering factors such as sick leaves, emergency leaves, and holidays to ensure continuous station operations.
• Oversee and maintain the cleanliness of charging stations, ensuring they are well-maintained and presentable.
• Conduct regular training sessions for both station attendants and team leads on any new feature in the swap process & mechanism to enhance their skills and keep them updated on operational procedures.
• Suggest improvement to streamline the battery swap process, making it efficient and effective for both station operators and customers.

Communication and Reporting

• Maintain regular communication with station attendants and team leads, fostering a collaborative and informed work environment.
• Collect daily reports on station status from attendants and ensure accurate recording into company platforms for performance tracking.
• Interact and communicate daily with colleagues, managers either on phone or in person
• Organize routine meetings with charging station operators to address updates, challenges, and collaborate on solutions.
• Provide regular status updates, data analysis and proactive team management ideas
• Attend weekly department meetings with managers to discuss challenges, updates, and contribute to strategic solutions.
• Collect data on the charging stations utilization
• Record the demand from each station

Performance Commitment:

• Commit to achieving and surpassing department KPIs and aligning efforts with overall company KPIs.
• Proactively recommending improvements to swap revenue collection through continuous process monitoring and active involvement in transaction and revenue reconciliation processes.
• Be actively involved in the recruitment process of skilled and talented charging station attendants and team leads.
• Conduct regular performance evaluations for station attendants and leads, providing constructive feedback and support for improvement.

Security, health and Safety

• Develop and implement strategies to enhance the security of charging stations and protect station operators.
• Ensure the safety of female station attendants, creating a secure environment free from any form of violence.
• Prioritize and ensure the physical and mental well-being of all charging station operators.

Logistics Management:

• Manage logistics to ensure stations are equipped with necessary tools and uniforms for operators.
• Ensure operators receive their allowances in a timely manner.

Customer centric orientation:

• Supervise charging station attendants and team leads to ensure they provide quality service to clients.
• Visiting charging stations regularly, collecting and escalating operations feedback if any.
• Consistent follow-up with relevant departments on the resolution of raised charging stations as well as client specific issue tickets.

Minimum requirements

• Educational Background: Hold a bachelor's degree in Business, Communications, social sciences, or related subjects.
• Work Experience: Possess a high school certificate with three or more years of work experience in the EV industry, especially in battery swap operations.
• Technical Skills: Demonstrate computer literacy with proficiency in Microsoft Office and Google Suite.
• Communication Skills: Exhibit excellent communication skills, both written and verbal.
• Sales-Driven Mindset: Approach responsibilities with a sales-driven mindset, focusing on achieving targets and driving business success.