Check Off Assistant at ICEA Lion Group

The principal role of the Check-off assistant is ensuring the collection of premiums, arrears, and opening of new check-off markets; facilitating the attainment of company revenue targets while building relationship with new and existing sponsors.

ROLES AND RESPONSIBILITIES

• Identifying, negotiating, and opening new check-off accounts with corporations, ministries and other institutions.
• Training agents on check-off procedures and process.
• Organizing promotions/worksites in respect to check-off business.
• Visiting pay points and collect cheques by the required time.
• Source feedback information on launched businesses where deductions have not been effected.
• Source market intelligence in terms of premium growth on comparative basis.
• Developing and maintaining good relationship with all employers where there is check-off and also other players in case of need; following up on misdirected premium.
• Following up and ensuring correction of erroneous remittance and misdirected premium.
• Ensuring that premiums from check-off are paid promptly; taking appropriate steps to ensure collection within a reasonable time, in case of delay.
• Responding to queries from employers concerning the authority to effect deduction.
• Ensuring that premium Deduction Authority Forms going out to employers have
• been appropriately completed and duly stamped where necessary.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS AND KNOWLEDGE

• Bachelor’s Degree in a business, social science or related field from a reputable university.

EXPERIENCE

• At least 1-3 years’ experience in check-off premium collection management.

CORE TECHNICAL COMPETENCIES REQUIRED FOR THE ROLE

• Good customer relationship management skills (internal and external customers).
• Good communications skills, both written and verbal.
• Self-motivated but able to work as part of a team.
• Good organizational and time-management skills.
• Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
• Good negotiating and persuasion skills.
• Confidence presenting to large groups of people.
• Trustworthiness and discretion when handling confidential information.
• A smart appearance and professional manner.
• Strong attention to detail, ability to multitask and performance oriented.