Chief Concierge at Accor

Job Description

• Managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards.
• Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
• Extensive network in all aspects of entertainment and trendy places.
• Exceptional guest relations interaction.
• Instruct and give clear directions to guests as requested.
• Negotiate best rates for hotel guests.
• Organize and lead the concierge team, valet parking and doorman to ensure service excellence.
• Bear management responsibility for the processes in the hotel front driveway.
• Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.
• Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby/Concierge area by agreement with the Front Office.
• Ensure the Well-being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.
• Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.
• Organize the transports of luggage.
• Ensuring a relational and smooth work sequence at all times.
• Follow the hotel SOPs at all times and ensure departmental compliance.

Qualifications

• Bachelor's degree in Hospitality Management, Business, or related field.
• Proven experience in Concierge roles within the hospitality industry.
• Previous working experience in a truly global work environment is essential.
• Previous experience in pre-opening is a plus.
• Strong problem-solving abilities and a commitment to guest satisfaction.
• Excellent communication, interpersonal, and team leadership skills.
• Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
• Flexibility to adapt to a dynamic and fast-paced environment.