Chief Operations Officer at NHC Maisha(Ndonyo Healthcare)

Job Summary

As a Chief Operations Officer (COO), you will be responsible for developing and implementing operational strategies, policies, and procedures to achieve the organization\'s goals and objectives. Your role involves collaborating with other senior executives, department heads, and stakeholders to optimize operational performance and enhance business operations.

Duties and Responsibilities include but are not limited to:

• Develop and execute operational strategies to drive business growth, efficiency, and profitability.
• Oversee the day-to-day operations of the company, including production, supply chain, logistics, and customer service.
• Establish operational goals, metrics, and KPIs to measure performance and monitor progress.
• Collaborate with other senior executives to align operational activities with overall business objectives.
• Lead and mentor operational teams, providing guidance, direction, and support to ensure optimal performance.
• Evaluate existing processes, systems, and workflows to identify opportunities for improvement and optimization.
• Implement best practices, standards, and methodologies to streamline operations and enhance productivity.
• Manage operational budgets, expenses, and resource allocation to maximize efficiency and minimize costs.
• Monitor industry trends, market conditions, and regulatory changes to anticipate challenges and opportunities.
• Lead organizational change initiatives, transformation projects, and business process reengineering efforts.
• Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.
• Ensure compliance with regulatory requirements, quality standards, and industry best practices.
• Resolve operational issues, challenges, and conflicts in a timely and effective manner.
• Communicate operational performance, achievements, and challenges to senior management and stakeholders.
• Drive a culture of continuous improvement, innovation, and operational excellence throughout the organization
• Provide to the Board and management key technical and professional advice with regard to the design, development, and implementation of the company’ Strategy
• Prepare operational reports and management reports
• Perform any other related duties as assigned by management

Qualifications and Requirements 

• Bachelor's degree in business administration, Operations Management, or related field; MBA preferred.
• Proven experience in senior leadership roles, with a focus on operations management.
• Proven executive leadership experience preferably 5+ years in a similar setup
• Strong leadership, communication, and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Experience developing and implementing operational strategies and initiatives.
• Demonstrated ability to drive business growth, efficiency, and profitability.
• Knowledge of business process optimization, supply chain management, and logistics.
• Financial acumen and budget management skills.
• Ability to collaborate and build relationships with internal and external stakeholders.
• Adaptability and resilience in managing change and uncertainty.