Child Protection Technical Advisor Case Management and Digitalization at Terre des hommes (TDH)

Responsibilities :

The responsibilities of the case management and digitalisation advisor are articulated around the following responsibilities at the institutional level starting with a focus in Uganda:

Strategy and management

• Acts as a thematic case management focal point and supports the digitalisation of case management within the organisation and in partnership with other actors **
• Manages the development and implementation of pilot and cross-cutting projects in the digitisation of case management and other protection services, in Uganda and in other contexts, according to needs and opportunities
• Leads the analysis of trends in case management and its digitalisation, including key challenges, learnings and development opportunities within the organisation, in collaboration with the Global Case Management Advisor.
• Analyses the results in its area of expertise and recommends appropriate strategies for quality assurance and scaling up
• Contributes to the structuring and deployment of the institutional strategy for capacity development and support in case management and digitalisation by accompanying the development and implementation of these strategies in collaboration with the global case management advisor and the ICT department.

Quality assurance and business expertise

• Ensures quality support and technical expertise in the implementation of pilot and transversal projects in case management and digitalisation;
• Responsible for contributing to the development, dissemination and deployment of principles, approaches, methodologies and standards in case management and the digitalisation of social services, and for their implementation within the organisation's interventions in collaboration with the Global Case Management Advisor;
• Responsible for quality control within the projects on case management and digitalisation and provides technical support to operations to ensure alignment with case management and digitisation methods and standards;
• Ensures the strengthening of technical skills in case management and digitalisation of services through the development, organisation and delivery of field training

Knowledge management and practices

• Responsible for ensuring the monitoring and evaluation of the results of the pilot projects, in Uganda and in other potential contexts
• Identifies, documents and models good practices in case management and digitisation and disseminates them in order to improve practices
• Contributes to the production, management and sharing of knowledge in case management and digitisation
• Organises and participates in the internal monitoring committee of CPIMS+ at Tdh (bi-annual meeting; or on request);

Partnerships and development

• Leads and consolidates strategic partnerships in his/her field and within the case management digitalisation pilot projects, in Uganda and elsewhere, which he/she manages
• Contributes to the representation of Tdh in its field of expertise
• Participates in the identification of donors and funding mechanisms in its field
• Contributes to securing funding through partnerships, strategic dialogues, contribution to the writing of project proposals, etc
• Contributes to the research of funds for the implementation of the institutional strategy (including quality improvement in case management in the field as well as the development of new functionalities related to the needs in CPIMS+)

Management

• Ensures the proper management of the pilot projects in Uganda and elsewhere for which he/she is responsible, including the monitoring of budgets, human resources and other management responsibilities
• Collaborates with all other departments related to its area, in particular direct colleagues within the child protection sector, programmes and portfolios.
• Actively participate in the dynamics and discussions of its field of expertise

Education :

• Higher degree in a relevant field (social work, psychology, humanities).

Experience / Skills :

• More than 5 years experience in project management and intervention in child protection
• At least 3 years experience in implementing and supporting case management teams
• Demonstrated experience in implementing capacity building strategies for protection teams (experience in training design and delivery, coaching).
• Knowledge of digital platforms or ability to learn quickly in the use of technological tools such as CPIMS+/PRIMERO
• Strong understanding of systems approaches
• High-level advocacy skills ;
• Strong technical skills in social work, child protection and capacity building and team coaching in multicultural contexts and with private sector actors
• Strong interest in the use of new technologies and the ethical and methodological issues associated with them
• Understanding of information management and data protection issues
• Communication, support and advice skills.
• Autonomy in the organisation of work, rigour, method.
• Listening, ability to work with colleagues from different sectors in a variety of multicultural environments.
• Strong autonomy is required, and the ability to manage a large work flow efficiently with minimal supervision;
• Leadership and strategic thinking, openness to change, team spirit and collaborative approach
• IT knowledge Mastery and professional practice of Office tools (Word, Excel, PowerPoint, Outlook, etc.).

Languages

1. Good command of English (spoken and written)
2. French would be an asset