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Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through c...
Primary Purpose:
This position is responsible for ensuring quality in language interpretation of incoming and outgoing calls and written materials translation by Call Center Interpreters in RSC Africa from refugee applicants in the USRAP under the guidance of the Call Center Specialist, in accordance with the USRAP Guidelines, RSC Africa SOPs and Call Center Quality assurance guidelines in the key languages of our refugee populations.
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