Cleaner at Medecins Sans Frontieres (MSF)

Main Purpose

Execute, according to hygienic standards, housekeeping, cleaning and tidying up activities in order to ensure public and staff private areas are in good condition.

Accountabilities

• Clean bedrooms, bathrooms, toilets and other rooms in MSF houses.
• Do the laundry, iron clothes and perform other housekeeping activities.
• Support the cook (washing up, cleaning the kitchen, etc.).
• Sweep and mop the floors.
• Restock supplies (toilet paper, soap, etc.) as required.
• Upon arrival, prepare hot water for tea/coffee and refill drinking water.
• Check that the toilets are well stocked with paper, soap and condoms.
• Check that the water supply (kitchen, showers, etc.) is sufficient during water cuts.
• Keep premises properly locked (doors, windows).

MSF Section/Context Specific Accountabilities

Responsibilities: HOUSEKEEPING

• Daily general cleaning of the whole house (all rooms, bathrooms, toilets, kitchen, dining room, etc.)
• Tidying beds daily, washing the bed sheets every week and mosquito nets once a month
• Washing dishes
• Cleaning of all walls and windows
• Washing clothes, hand towels, curtains and ironing
• Ordering once a month hygienic items for the maintenance of the house from the logistician
• Doing extra cleaning in case of any accident or requirement
• Having a planned schedule for deep cleanings
• Informing the Personnel Administration Manager / Logistician in case of any problems that arise in the house
• Maintaining high hygiene and cleanliness standards in the guest houses

Responsibilities: OFFICE CLEANING

• Daily general cleaning of the office (office rooms, washrooms, sinks, and reception area, etc.)
• Dusting desks, shelves, and office equipment
• Cleaning windows, glass surfaces, and mirrors
• Replenishing office supplies such as soap, toilet paper, and paper towels
• Emptying trash bins and replacing liners
• Disposing of waste in designated areas
• Cleaning kitchen surfaces, sinks, and appliances (e.g., microwave, fridge exterior)
• Supporting the Cook in washing dishes where required
• Keeping meeting rooms tidy before and after use
• Monitoring cleaning supplies and informing the supervisor when stocks are low
• Reporting any damages, leaks, or safety hazards noticed during cleaning
• Ensuring the office environment remains organized and welcoming
• Maintaining high hygiene and cleanliness standards in the office

Requirements

Education

• Essential KCSE Certificate
• Desirable training in housekeeping

Experience

• At least one year in a similar position
• Work experience in Médecins Sans Frontières or other NGOs

Language

• Essential English and local language

Knowledge

• Knowledge of housekeeping techniques and procedures

Competencies

• Commitment
• Flexibility
• Stress Management
• Results
• Teamwork
• Service