Client Coverage Manager at Standard Chartered Bank Kenya

QUALIFICATIONS:

• Undergraduate Degree
• Fluent in Mandarin  

ResponsibilitiesThe Role Responsibilities

• Primary responsible for providing direct sales support on post origination activities like documentation, reporting, etc by engaging with clients, CRC, Legal, Compliance, etc.
• Active engagement with the clients and product partners to ensure high level of utilization of regular limits.
• Work with the RM on a specified portfolio and jointly responsible for revenue growth.
• Ensure high standard of hygiene (including OR, Portfolio management, Credit risk, etc) in the portfolio.
• Timely generation/compilation of high-quality MIS reports required periodically/ or as required on an ad-hoc basis for submission to Regulators/Group/ Credit/OBUs etc.
• Preparation of other MIS reports including among others. Quarterly Portfolio Review packs required for internal reviews.
• To ensure that MIS reports are prepared (i) with minimal errors & (ii) with minimal reference to/ disruption of work of Credit Analyst/ ARM Teams.

Origination

• Strongly support the RM in origination by preparing pitch book, industry leads etc.
• Document the client meeting attended by preparing a call report via the RMWB.
• Ensure timely completion of account opening formalities of the client including collection of documents, signature verification etc., by liaising with cash the operations teams and COBAM teams.
• Work in partnership with FM to setup FEDS/MUREX ID and ISDA requests.
• Support the RM and CA in preparing briefing notes for Senior Management visits.

Client on-boarding & deal execution

• Assist the RM in liaising with Legal & Compliance, CRC and clients to resolve documentation issues like Terms and Conditions deviations for standard documents.
• Obtain approval for modification in standard documentation whenever necessary from appropriate authority.
• Ensure documentation is completed and the limits loaded properly ot ensure faster execution of transactions.
• Work with CDD team to ensure eCDDs are created and renewed on time.
• Seek approval from Various authorities for release of trade offerings and release the deal in IMEX.

Account Management & portfolio quality

• Actively engage with clients and also with the product partners to ensure high level of utilization of regular limits.
• Work closely with product partners for coordinating client training for non-lending products. (Client training to be conducted by Product Partners).
• Track past dues and excesses in the portfolio meticulously and ensure they are regularized on time. Any exceptions to be highlighted to the Credit Analyst and the Relationship manager

MIS requirements for RBI/Credit/ Group/ OBU reporting.

• To ensure timely generation/compilation of high quality MIS reports required periodically/ or as required on an ad-hoc basis for submission to regulators/Group/ Credit/OBUs etc.
• To ensure that MIS reports are prepared (i) with minimal errors & (ii) with minimal reference to/ disruption of work of Credit Analyst/ ARM Teams.

Portfolio Review Packs & other MIS

• To ensure timely preparation of other MIS reports including, amongst others, Quarterly Portfolio Review packs required for internal reviews.
• To ensure that Quarterly Portfolio Review packs & other MIS reports are prepared (i) with minimal errors (ii) with minimal reference to/disruption of work of Credit Analyst/ARM Teams

Governance

• Seek necessary approvals, wherever required and release trade offerings on time to ensure faster TAT on trade transactions.
• Transaction Monitoring (TM) including investigation the transactions, raising queries, submission & maintenance of TM reports.
• Co-ordinate with Ops/GSSC for any rectifying any ops related issues and issue SIFs wherever required within the authority.
• Ensure document deficiencies are minimum (as reflected by DDR, GDR, etc) and are rectified on time.
• Liaise with other Banks for information sharing and seeking opinion reports and respond to NOC requests from other Banks/NAK etc.
• Liaise with FAM/GAM/RAM for day to day account maintenance and operational issues.
• Arrange for stock inspection/valuation
• Ensure correctness of data in SCI/CRM/CPPR etc.
• Attend portfolio review meetings along with RM/CA/Team leaders
• Track and action on Failed Trade Report
• Ensure compliance of all internal/regulatory policies & regulations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Assist the GS team achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

External:

• Clients (including at senior level) / Trade associations, etc
• legal firms
• Accountants etc

Internal:

• Credit
• RM/CA
• Sr stake holders (FM/TB/CA/CRC/Credit, etc)
• ARM MIS
• Team Leader CA
• IT
• Owners of various internal systems

Other Responsibilities

• Ensure you remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
• Review the Daily transaction monitoring reports as per laid down TM guidelines to minimize AML risks and reporting any suspicious activity by bringing to the attentions of the Unit Manager any review findings that may require escalation to other parties for action.
• Secure the documentation in appropriate storage facility in accordance to their retention periods.