Client Delivery Checker, IMO at Standard Chartered Bank Kenya

The Role Responsibilities

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to the role

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes

• Responsible for executing the Client Due Diligence and Financial Markets (FM) Regulatory Onboarding Processes.
• Ensure all cases reviewed are 100% accurate and complete in updated customer CDD data and documents and captured accordingly into e-CDD+ according to CDD procedures
• Reconciliation of completed cases against Master Tracker
• Integrate new compliance requirements as they occur to minimize needs of multiple efforts by bank staff or customer contacts.
• Have clear oversight on all exceptional case handling that emerges during the review process.
• Review FATCA forms to ensure adherence to guidelines
• Process FM Regulatory onboarding requests and ensure adherence to process

Risk Management

• The ability to identify key risks based on the role and take appropriate actions to mitigate the risks. Escalate to appropriate authority where necessary.

Regulatory and Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the CET, IMO team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Client
• CB / CIB IMO Client Delivery teams
• Conduct, Financial Crime Compliance (CFCC)
• CDD Risk Manager
• Director, CET
• Country IMO Heads
• Global Business Services (GBS) 
• Client Risk Management (CRM)
• Group Account Manager (GAM) / Field Account Manager (FAM) / Relationship Manager (RM)

Our Ideal Candidate

• A University degree or above

Role Specific Competencies

• Client Due Diligence
• Client Tax Compliance
• Client Offboarding
• Regulations and Restrictions
• Systems – eCDD+, eOPS, SCI, iCDMS, Country Addenda Tool (CAT)
• Data Quality Management
• Computer literacy
• Banking compliance
• Customer service