Client Relations Manager at M.P. Shah Hospital

Reporting to the Head of Marketing, Brand & Communication, the overall purpose this role is to manage the overall client relationships; responsible for market share growth, client satisfaction and driving growth for all corporate accounts.

Duties & Responsibilities:

1. Maintain and cultivate senior executive relationships.
2. Lead client relations planning and opportunity identification; conduct opportunity prioritization and develop overall go to market plans
3. Plan, facilitate and/or conduct contract negotiations
4. Perform contract management functions.
5. Archive set targets including value, volume, profitability and development of new service areas.
6. Prepare action plans and schedules to identify specific targets and to project the number of contacts and conversion values to be made.
7. Establish and maintain current client and potential client relationships.
8. Prepare a variety of status reports, including Forecast sheet, activity, closings, follow-up, and adherence to goals.
9. Coordinate the client relations team to accomplish the work required to close contracts
10. Develop and implement special client relations activities to increase market share.
11. Participate in industry events such as conferences, symposiums,CMEs etc

Qualifications & Requirements

1. Bachelor’s degree in Business Administration or any other related course
2. 5 years’ experience in business development, sales or relationship management with 3 years’ experience as a manager. Healthcare industry experience will be an added advantage.
3. Strong oral and written communication skills
4. Proven ability to lead a team to meet quotas
5. Excellent leadership skills
6. Experience setting sales goals
7. Results-oriented with strong analytical skills
8. Deep understanding of CRM systems and best practices
9. Proficient in Microsoft Office