Client Relationship Officer at Reeds Africa Consult

JOB PURPOSE.

The ideal candidate will be responsible for identifying new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The candidate will work along with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. He or she will work towards establishing a positive client experience through delivery excellence.

MAIN DUTIES

• Responsible to administer activities to ensure accurate client order entry, efficient shipment tracking, and timely delivery of products to customers
• Responsible for effective response to customer requests, problems, and special needs
• Understand the application of shipping related documents
• Works closely with internal stakeholders on rectifying operations issues, discrepancies and damages
• Assist to identify customer problems and help to resolve them or escalate to management for complicated issues
• Assist in coordinating pricing and other ad-hoc rating to support the Sales Team to drive customer revenue growth
• Coordinate and monitor inventories
• Handling shipments activities and delivery orders

QUALIFICATIONS & EXPERIENCE

• A bachelor’s degree in Operations Management/Supply Chain Management/Sales & Marketing/Logistics
• 4-6 years’ experience in client relationship management in freight and/or logistics industry
• Formal training in customer service/relationship management
• Must have prior experience in operational customer relations
• Excellent communications skills written and oral
• Proficiency in Microsoft Office Suite packages (Word, Excel, Power Point)