Clients Relationship Account Manager - IPMI at Old Mutual Kenya

Job Description

The Old Mutual Group have an exciting opportunity for an IPMI Client Relationship Account Manager. In this role you’ll drive the retention of a multi segment book of business through an assigned portfolio of Intermediaries and Group Secretaries, building relationships, retaining business, and helping to drive portfolio growth. If you have strong relationship skills within a sales/account management setting as well as the drive to achieve great results, we’d love to hear from you!

What you'll be doing:

• Manage renewals ensuring groups and individuals are contacted before renewal, identifying opportunities to cross-sell/upsell and providing all information to ensure retention.
• Portfolio management and intermediary relationship management: Encourage further growth of broker book.
• Keep abreast of developments to team processes, international products, protocols, and competitor information and ensure the relevant information is cascaded throughout the broker channel and their feedback is shared with the appropriate departments to drive product and service developments.
• Collaborate pro-actively with internal teams, including Marketing, Global Client Services, Commercial and Underwriting etc. to ensure that the customer journey is streamlined, and we act as “one business”.
• Contribute to the preparation of the team’s monthly report by recording latest wins, conversion rates, status of outstanding quotes and progress against target and regional insights and opportunity recognition through Salesforce.
• Keep abreast of developments to both international product offerings (e.g. benefit revisions, rule changes) and new protocols (e.g. eligibility).
• Support team members in periods of absence and areas as and when the business needs require.

What we're looking for:

• Strong IPMI market knowledge essential.
• Good knowledge of the range of health insurance products available both from AXA and in the marketplace.
• Customer focused with strong questioning and listening skills, coupled with excellent communication skills, both verbal and written.
• Strong influencing and negotiation skills.
• Energetic, driven, motivated, focused.
• Good relationship building skills with internal teams.
• Good experience in a fast paced, customer focused environment.
• Up to date system, process and protocol knowledge.
• Appreciation of administrative support process.
• As a precondition of employment for this role, you must be eligible and authorized to work in Kenya