Cloud Support Associate Internship at Amazon

Key job responsibilities

• Each day will bring new and exciting challenges on the job while you:
• Learn and use ground-breaking technologies.
• Complete AWS certifications.
• Work on projects that improve support-related processes with fellow interns in other locations.
• Design, build and deploy tools/applications for AWS Support Engineers.
• Interact with leading engineers around the world.
• Partner with AWS teams.

A day in the life
Why us?

• First and foremost, this is a customer support role in the Cloud.
• On a typical day, a support engineer will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat).
• You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue.
• An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• We promote advancement opportunities across the organization to help you meet your career goals.
• We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.

About the team
If you’re insatiably curious and always want to learn more, then you’ve come to the right place. Depending on your location, country, job status and other requirements, some or all of the following benefits may be available to you as an intern.

Competitive pay

• Impactful project and internship/role deliverables
• Networking opportunities with fellow interns
• Internships events such as speaker series, intern panels, Leadership Principles sessions, Amazon writing skills sessions.
• Mentorship and career development.

If you’re successful during your internship, you could be considered for a graduate role after finishing your studies. The internship start date will be February 2025 for a duration of 3 months.

BASIC QUALIFICATIONS

• Currently enrolled in or will receive a Diploma or other relevant qualification in Tech with a graduation date in 2025.
• Basic knowledge of at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting).
• Basic knowledge of Networking and Databases.
• Basic knowledge of Operation Systems Windows and/or Linux.