Club Supervisors at The Luke Hotel

Qualification and Requirements

• Academic Qualifications - O level with mean of C stand
• Professional Qualifications – At least an advanced certificate in Food and Beverage Operations from a recognized hospitality training institution
• Diploma / Degree a definate advantage
• Experience – 5 years experience in a similar position or manager at a busy high end club
• Leadership - A natural and strong leader, team management  and interpersonal skills
• Financial and Business Acumen - Good financial management insights and budgeting skills.-  drive and urge for profitability mentality
• Knowledge – Thorough knowledge of club setting and operations - deep comprehension of the Food and Drinks management and operations aspect and night life in general
• Technical Knowledge – Well versed in all matters of food and beverage sales and service and particularly aspects of Techniques in Service Supervision and controls of both food and drinks
• Flexibility - ability to adapt to flexible working hours - long, evenings, weekends and public holidays
• Computer literacy - conversant with working with a POS and materials control systems

Key Duties and Responsibilities

• Operational Management - overseeing daily operations, including setting up, monitoring and closing down the club
• Management of cash flows and daily financial reports
• Develop strategies for marketing to drive revenue and club growth
• Staff Supervision - staff scheduling, monitoring performance ensuring smooth seamless efficient and professional service delivery. Staff recruitment, training and motivation
• Guest Experience - handling of our esteemed VIP guests and ensuring high quality experience
• Guest Complaints - handle promptly and professionally all guest issues to logical conclusion 
• Inventory Management-monitor inventory levels and stock controls for food and drinks - initiate procurement requests
• Coordination - facilitate coordination across all departments - including promotions, security, service, production and entertainment to enhance customer experience
• Ensure compliance of healthy, safety and licensing regulations
• Maintain cleanliness, ambience, overall set up and standards of the club