Collection Agents at Sistema Biobolsa

Your mission at Sistema.bio

Reporting to the Credit Coordinator, you will be responsible for making courtesy, onboarding and collection calls for the assigned regions and assisting in handling customer queries or concerns. You will be required to meet the target of daily quality calls. 

This is a 4 months Fixed Term Contract role to start as soon as possible!

You’ll be in charge of:

• Ensuring all courtesy and onboarding calls are made in the regions assigned within the required timelines 
• Dealing with the customers that are behind payment schedules as assigned based on priority
• Recovering from the customers that are behind payment schedule in a professional way 
• Escalating and assigning difficult cases to Loan Recovery Officers for follow up and possible visits 
• Keeping records of customer interactions, transactions, comments and complaints
• Troubleshoot technical issues on the phone and assist in resolving customer complaints or concerns

More about YOU

• You have at least 1 year of relevant work experience in credit collection
• You have a minimum Diploma in Business related or Social Sciences. Credit  Management qualifications will be an added advantage
• You have good knowledge of relevant computer programs (e.g., CRM software) and telephone systems  
• You have the ability to learn about products and services and describe/explain them to prospects 
• You have proven experience as a collection agent or handling other customer service roles
• You have a proven track record of successful collections preferably over the phone 
• You are fluent in English & Kiswahili with excellent communication and interpersonal skills
• You have outstanding customer service skills, you are cool-tempered, patient and able to handle difficult conversations with any client in a respectful manner
• You have outstanding negotiation skills with the ability to resolve issues and address complaints

It would be a big plus if you also had these qualities:

• Ability to adapt to a fast-paced dynamic environment
• Flexible & Organized
• Attention to detail
• Friendly, Persistent & Persuasive

What it is like to work at Sistema.bio 

• Global company: At Sistema.bio, you get exposure to working with 3 continents and diverse cultures and people. It's the opportunity to build an international career and grow as an individual!
• Passion and purpose: Working at Sistema.bio, you work with a very passionate team that believes strongly in working for the social and environmental impact they want to see.
• A growing team with growing opportunities: Sistema.bio is on its way to double in size in the coming years. This growth will open new roles, new countries and a world of new opportunities! We have a roll-up-your-sleeves culture where we offer new opportunities for our team members’ careers and aspirations based on their skills, interests and aspirations.
• Learning about agroecology and small and medium-scale farmers: We make sure that regardless of your background, you get to spend time in the field with farmers and genuinely learn about farming and agroecology in general and its importance.
• Work-life balance: At Sistema.bio, we know you’re at your best when you’re rested and healthy. We therefore give you generous holidays options, parental leave, we pay for your health protection and give you options to work remotely when needed and possible.
• Gender Equality: Sistema.bio is committed to gender equality in the workplace. Thanks to our Gender policies and efforts women represent 57% of the Global team for example, and 27% of our overall workforce. We have flexible hours and expressing spaces for lactating mothers.
• A team of Do’ers: We are a team of doers. You will get a chance to get your hands dirty and learn on the ground up because your ideas and execution matter. 

Additional Requirement

We're excited to hear from you. Kindly prepare a structured and clear answer to the three questions that are part of the application process. Only applications that provide relevant answers will be considered.

Location, travel and start date

• Based in either Nairobi, Kericho or Meru region.
• Closing date 19th August 2022. The applications will however be reviewed on a rolling basis.