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Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed its names to Mwananchi Credit Limited.
Role Overview
Manages unsecured, employer-check-off loans by reconciling payroll deductions, engaging HR departments, and negotiating with defaulting employees. They ensure timely debt recovery, reduce portfolio delinquency, and maintain accurate records.
Duties & Responsibilities – Checkoff Collections
Checkoff Remittance Tracking & Processing
- Monitor receipt of monthly checkoff remittances from employers, county governments, or government departments.
- Record and update remittance payments in the loan management system accurately and on time.
- Verify that remitted amounts match employee deduction schedules and loan repayment plans.
Reconciliation
- Assist in reconciling employer remittance schedules with actual payments received.
- Identify shortfalls, overpayments, missing remittances, or misallocated funds.
- Prepare lists of exceptions and follow up with employers to resolve discrepancies.
Employer Relations & Communication
- Contact payroll officer to follow up on pending, delayed, or partial deductions.
- Support communication on new loan uptake, updated deduction instructions, or loan clearance notices.
- Provide courteous and professional support to employer partners to strengthen working relationships.
Client Account Updates & Support
- Update client loan accounts after remittance posting and ensure repayment status is current.
- Notify clients of remittance delays, arrears, or account irregularities when necessary.
- Assist clients in understanding their repayment status and address basic account queries.
Compliance & Documentation
- Prepare and maintain accurate records of deduction instructions, employer remittance schedules, and correspondence.
- Ensure checkoff forms and payroll instructions are properly completed and filed.
- Support compliance checks to confirm employer adherence to agreed deduction arrangements.
Reporting & Data Management
- Help generate daily, weekly, and monthly reports on checkoff collections performance, arrears, and employer compliance.
- Support data cleaning and updating in the loan management system (e.g., updating employer codes, staff lists, deduction categories).
- Assist in preparing presentations or summaries for management review.
Administrative & Team Support
- Support the collections team with filing, documentation, scanning, and general administrative tasks.
- Participate in internal meetings and contribute insights on trends observed in remittances or employer behaviour.
- Assist in special projects such as digitalizing checkoff processes or improving collection efficiency.
Process Improvement & Learning
- Suggest improvements in tracking, communication, or reconciliation workflows.
- Learn and apply microfinance policies, loan products, and checkoff regulations relevant in Kenya.
- Demonstrate continuous learning and commitment to supporting the institution’s financial sustainability
Minimum qualifications and Experience
Academic Qualifications
- Degree/Diploma in Finance
- Business Administration
- Banking & Finance or any related field
Technical Skills
- Basic understanding of banking loan products, credit management or microfinance operations
- Strong numerical skills and attention to detail
- Proficiency in MS Excel
- Good data entry accuracy and ability to work with large volumes of data
Soft Skills
- Strong communication skills
- High levels of integrity, confidentiality and professionalism
- Ability to work under minimum supervision
- Problem solving mindset and willingness to learn
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