Job Vacancies at Mwananchi Credit Ltd

Role Overview

The PR Intern will support the Corporate Communications team in executing media relations, public relations, digital content, and internal communication initiatives. This role offers hands-on exposure to corporate reputation management, stakeholder engagement, and brand communication in a structured professional environment.

Duties and Responsibilities

Corporate Communications Support

• Assist in drafting press releases, newsletters, speeches, and corporate statements.
• Edit and proofread communication materials to ensure clarity and consistency.
• Support alignment of messaging across digital, internal, and external platforms.
• Maintain organized communication templates and brand guideline documents.

Media Relations Support

• Maintain and update media contact databases.
• Assist in distributing press releases and media invitations.
• Monitor daily media coverage and compile brand mention reports.
• Support preparation of media kits and briefing documents.

Public Relations & Reputation Support

• Monitor online mentions and escalate potential reputational concerns.
• Assist in drafting responses to general inquiries under supervision.
• Support execution of PR initiatives that enhance brand credibility.

Digital & Content Support

• Assist in developing content for blogs, website updates, and social platforms.
• Support coordination of social media messaging aligned with PR objectives.
• Track and report engagement metrics for PR-related digital content.

Internal Communications Support

• Assist in drafting internal memos and staff newsletters.
• Support HR communication for employee engagement initiatives.
• Help coordinate logistics for internal events and corporate activities.

Stakeholder Engagement Support

• Assist in preparing communication materials for CSR activities and stakeholder forums.
• Support documentation and reporting for sponsorships and partnerships.

Monitoring & Reporting

• Compile weekly and monthly media monitoring reports.
• Track basic PR metrics such as media mentions and estimated reach.
• Conduct competitor and industry communication research.

Crisis & Issues Support

• Assist in maintaining updated crisis communication documents.
• Support documentation during reputation-related incidents.
• Participate in media and communication training sessions.

Event Management Support

• Assist in planning and logistics for press conferences, launches, and CSR events.
• Support guest coordination and media follow-ups.
• Prepare post-event coverage reports and documentation.

Minimum Requirements

• Diploma or Bachelor’s degree (ongoing or completed) in Communications, Journalism, Public Relations, Marketing, or a related field.
• Strong written and verbal communication skills in English.
• Basic understanding of media operations and corporate communication principles.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Basic knowledge of social media platforms and digital communication tools.
• Strong organizational skills and attention to detail.
• High level of professionalism and ability to handle confidential information.

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Role Overview

Manages unsecured, employer-check-off loans by reconciling payroll deductions, engaging HR departments, and negotiating with defaulting employees. They ensure timely debt recovery, reduce portfolio delinquency, and maintain accurate records.

Duties & Responsibilities – Checkoff Collections

Checkoff Remittance Tracking & Processing

• Monitor receipt of monthly checkoff remittances from employers, county governments, or government departments.
• Record and update remittance payments in the loan management system accurately and on time.
• Verify that remitted amounts match employee deduction schedules and loan repayment plans.

Reconciliation

• Assist in reconciling employer remittance schedules with actual payments received.
• Identify shortfalls, overpayments, missing remittances, or misallocated funds.
• Prepare lists of exceptions and follow up with employers to resolve discrepancies.

Employer Relations & Communication

• Contact payroll officer to follow up on pending, delayed, or partial deductions.
• Support communication on new loan uptake, updated deduction instructions, or loan clearance notices.
• Provide courteous and professional support to employer partners to strengthen working relationships.

Client Account Updates & Support

• Update client loan accounts after remittance posting and ensure repayment status is current.
• Notify clients of remittance delays, arrears, or account irregularities when necessary.
• Assist clients in understanding their repayment status and address basic account queries.

Compliance & Documentation

• Prepare and maintain accurate records of deduction instructions, employer remittance schedules, and correspondence.
• Ensure checkoff forms and payroll instructions are properly completed and filed.
• Support compliance checks to confirm employer adherence to agreed deduction arrangements.

Reporting & Data Management

• Help generate daily, weekly, and monthly reports on checkoff collections performance, arrears, and employer compliance.
• Support data cleaning and updating in the loan management system (e.g., updating employer codes, staff lists, deduction categories).
• Assist in preparing presentations or summaries for management review.

Administrative & Team Support

• Support the collections team with filing, documentation, scanning, and general administrative tasks.
• Participate in internal meetings and contribute insights on trends observed in remittances or employer behaviour.
• Assist in special projects such as digitalizing checkoff processes or improving collection efficiency.

Process Improvement & Learning

• Suggest improvements in tracking, communication, or reconciliation workflows.
• Learn and apply microfinance policies, loan products, and checkoff regulations relevant in Kenya.
• Demonstrate continuous learning and commitment to supporting the institution’s financial sustainability

Minimum qualifications and Experience

Academic Qualifications

• Degree/Diploma in Finance
• Business Administration
• Banking & Finance or any related field

Technical Skills

• Basic understanding of banking  loan products, credit management or microfinance operations
• Strong numerical skills and attention to detail
• Proficiency in MS Excel
• Good data entry accuracy and ability to work with large volumes of data

Soft Skills

• Strong communication skills
• High levels of integrity, confidentiality and professionalism
• Ability to work under minimum supervision
• Problem solving mindset and willingness to learn