Commercial Manager at Human Capital Synergies Africa Ltd

Our Client, an exclusive private membership social club located in Nairobi seeks to recruit a Commercial Manager.

Purpose of Role

The Commercial&ResidencesServices function seeks to deliver significant contribution towards thebusiness’ productivity and growth goals.

The Commercial Manager role is complex, with varying stakeholder and customer needs, and keyrelationships at an executive level. The prime accountability for the role is to manage residences as wellas the commercial services arm of the club. This includes conferencing, functions and events.

Reports to: General Manager

Direct reports: 13

A solid understanding of hospitality is essential.

Essential Duties and Responsibilities

• Take full responsibility for the property's day to day operations, budgets and profitability by effectively planning, leading, organizing and controlling all aspects of strategy, marketing, budgets, finances, standards and maintenance.
• Responsible for the preparation, presentation and subsequent achievement of the annual Operating Budget, Marketing and Sales plan and Capital budget.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Ensure that monthly financial outlooks for Rooms and other cost/revenue areas are on target and accurate.
• Prepare a monthly financial report and draw up plans and budget.
• Lead in all aspects of business planning.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints to initiate corrective action.
• Drive sales for the conference facilities, functions and events.
• Maintain a pro-active human resource function to ensure employee motivation, training and development.
• Education & Qualification
• Degree educated or equivalent relevant work experience.
• Relevant specialized training e.g. certification in hospitality management, business management.
• 15 years+ experience in the Hospitality industry with at least 5 years as a General Manager.

Skills & Experience

• Proven experience in hospitality operations with problem-solving capabilities.
• Experience in opening, managing or re-positioning a hotel with a clear track record.
• Outstanding management skills and extensive hands-on experience in hotel management.
• In depth knowledge of rooms division and pricing strategies.
• In depth knowledge of yield and revenue management.
• Understanding of P&L statements and the ability to react with impactful strategies
• Working knowledge of legislation applicable to hospitality industry.
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• Understanding knowledge of sales and marketing in the hospitality industry.
• Excellent technology skills.
• Ability to work in an agile, fast moving environment and ability to keep up with pace of change and prioritize according to business needs.
• Strong communication and influencing skills.
• Role Complexities & Leadership Capabilities
• Working across a range of complex projects with multiple stakeholders.
• Multiple projects running at any one time requiring effective management of time and priorities.
• Requires extensive knowledge of how the hospitality industry works.
• Ability to hold multiple perspectives and show mental agility in approaching problems.

KPIs Areas

• Profitability.
• Service and property standards.
• People development.