Commercial Manager – K-mall (2 Years Contract) at HFC Limited

Overall Job Purpose

The Commercial Manager – K-mall will be responsible for coordinating and managing overall shopping mall business including operations, profitability, team management, occupancy , tenant management, contractor services , marketing and promotional activity. The role holder will also ensure smooth functioning of the shopping mall, facilitating good environment for retailer’s business and pleasant shopping environment for customers. They will also be responsible for developing local contacts, and acting as key liaison between the bank and Shopping Mall stakeholders.

Principle Accountabilities

1. Manage overall shopping mall function incl. areas of property management, mall facilities and services, tenant management, leasing support, marketing & promotions.
2. Schedule property viewings and organize marketing efforts to maximize occupancy of premises under management
3. Manage mall team to oversee daily operations, all contract staff works incl. maintenance, security & cleaning, mall administration and customer service.
4. Manage relationships with suppliers and vendors and provide regular recommendations and advice to management to optimize operations.
5. Prepare annual operating budget for shopping mall to be reviewed and approved by higher management. Ensure business functioning within budgeted costs and above targeted revenues.
6. Prepare and manage capital expenditures for mall as per approved budget.
7. Manage profitability of overall mall business by maximizing revenue opportunities and reducing operating costs.
8. Regular interaction with the Mall’s Social Media platforms to understand the trending content concerning the Mall and act accordingly
9. Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards.
10. Manage tenant relations through periodic town hall meetings. Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation.
11. Engage with customers through customer survey/focus group projects to identify ongoing needs in terms of products and services.
12. Prepare and maintain service-delivery contracts with service-level standards for all suppliers and contractors to ensure excellent customer and retailer service levels.
13. Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation
14. Minimum Qualifications, Knowledge and Experience
15. Degree in a related field preferred (Project management, supply chain, Land Economics, any other Business-related studies etc.)
16. Project Finance and Planning will be an added advantage.
17. Minimum of 5 years’ experience in commercial mall management services.

Key Competencies and Skills

1. Motivation for sales
2. Negotiation
3. Proven Marketing and Leasing experience
4. Experience in Health & Safety matters/ training
5. Familiarity with applicable local, national, estate laws and regulations
6. High level of organization and attention to detail
7. Competence with office management software