Commercial Officer I (2 Positions) at Gusii Water and Sanitation Company Limited (GWASCO)

Reference Number: HR/002/12/2024
Key Responsibilities

• Develop and implement service delivery, revenue generation, and collection strategies.
• Manage the customer service function and promote a customer-centric culture throughout the organization.
• Establish and maintain positive customer management systems that ensure timely and high-quality client services.
• Disseminate company policies and procedures to customers.
• Maintain a comprehensive and up-to-date customer database to support the Company’s revenue objectives.
• Ensure accurate and timely meter reading, billing, and subsequent collection.

Minimum Qualifications and Experience

Education:

• A Bachelor’s Degree in a Business-related field (Commerce, Accounting, etc.) or CPA(K).
• Postgraduate qualification in Customer Service or a related field is an added advantage.

Experience:

• At least 5 years of experience, with a minimum of 3 years in a supervisory role in customer service.
• Experience in the water service sector will be an added advantage.
• Proven experience in developing and implementing customer management systems and processes.

Skills:

• Advanced proficiency in computer applications