Commercial Officer at Tavevo Water and Sewerage Company Limited

Ref: TVO/04/2023/007

GENERAL PURPOSE

To ensure accurate and prompt recording of customer information and payments

DUTIES AND RESPONSIBILITIES

• Collect debtors and customer disconnection list from your supervisor.
• Promptly collect customer contact information record and submit report to your supervisor and customer care officer.
• Advise customer to visit or contact customer care office to update customer account details.
• Request and record customer payments receipts and confirm with office.
• Undertake disconnection and or reconnections as per approved disconnection and or reconnection list or as shall be instructed by your supervisor.
• Prepare and submit report in the prescribed format after every assignment on any issues, observed challenges, conclusion of findings and recommendations.

Personal Specifications

For appointment to this grade, an officer must have: -

• A Diploma in Marketing, Business Management, Business Administration or an equivalent certificate from a recognized institution.
• At least three (3) years of experience as a commercial officer
• Good communication and interpersonal skills
• Demonstrate a high customer-focus attitude