Commercial Operations Coordinator at Koko Networks

Your Role

As Commercial Operations Coordinator, you will play a key role supporting day-to-day operations and data analysis for the Customer Sales, Customer Care, Marketing and Agent Network teams. Your job is to make sure that all the Commercial teams have what they need to be successful in selling cookers and making Customers happy.

What You Will Do

• Support monthly planning and coordination across Customer and Agent teams by maintaining cross-functional activity plans and communicating effectively between teams.
• Maintain key reference documents, spreadsheets, and shared drives for the Commercial team by ensuring that there is one source of truth for all Commercial related items.
• Become a KOKO Core Super User to effectively resolve Customer, Agent and Team needs in KOKO’s proprietary CRM.
• Work with the Chief Commercial Officer and Department Heads to ensure proper team sales data management.
• Develop daily, weekly, and monthly reports for management and communications purposes.
• Assist in creating presentations for senior management, planning sessions, and team training.
• Support administration of Commercial team needs, including hiring, onboarding, and HR documentation for employees .
• Process all Purchase Requests and Purchase Orders for Commercial related activities.
• Process petty cash for the Commercial department.
• Ensure adequacy of sales related equipment and materials like t-shirts, cookers etc.
• Help in coordinating and planning of Agent Network related activities like KP Decommissioning, Civil works.
• Process all Agent Networks related paperwork including maintaining and updating agents records.
• Assist in processing of Agent refunds where applicable.
• Assist in closing out Zendesk tickets related to Agents as they arise.
• Work on any ad hoc requests as requested by management.

What You Will Bring to KOKO

• 3+ years of work experience
• Bachelor’s Degree in a business-related field
• Expert computer skills, with Google Suite and CRM experience preferred
• Excellent verbal and written communication skills
• Strong attention to detail
• Team first attitude with a high level of dedication
• Able to multitask, prioritize, and manage time efficiently
• Able to work accurately under stress and pressure to meet competing deadlines