Commercial Space Sales And Leasing Consultant at OfficePhase

About the job

• We are African wide are looking for a Sales and Leasing Consultant who will be responsible for marketing and selling our space in Nairobi.

Role Description

This is a full-time, on-site Sales and Leasing Consultant role based in Nairobi County, Kenya. The Sales and Leasing Consultant will be responsible for;

• Build strong relationships with startups, SMEs, corporates, NGOs, and remote professionals.
• Generate new business leads through networking, referrals, digital platforms, and direct outreach.
• Promote coworking memberships, private offices, dedicated desks, virtual offices, meeting rooms, and event spaces.
• Conduct professional tours for prospective clients and showcase available facilities.
• Develop and maintain a healthy sales pipeline.
• Prepare and negotiate membership agreements and lease documentation.
• Convert inquiries into paying members and long-term clients.
• Achieve monthly and quarterly occupancy and revenue targets.
• Identify opportunities for upselling additional services.
• Ensure high levels of customer satisfaction and retention.
• Resolve member concerns promptly and professionally.
• Marketing available properties, conducting property tours, and guiding prospective residents through the leasing process from initial inquiry to move-in.
• The role includes preparing and managing lease documents, ensuring accurate lease administration, and maintaining up-to-date records in relevant systems.
• The consultant will handle resident inquiries, resolve issues promptly, and implement strategies to enhance resident retention and satisfaction.
• Day-to-day tasks also involve coordinating with property management and maintenance teams, monitoring market trends, and achieving occupancy and revenue targets through effective sales and customer service practices.
• Support marketing campaigns aimed at increasing occupancy.
• Participate in networking events, exhibitions, and business forums.
• Develop partnerships with business associations, chambers of commerce, and startup communities.
• Gather market intelligence on competitor offerings and pricing.
• Maintain CRM records and sales activity reports.
• Track occupancy rates, sales performance, and lead conversion metrics.
• Prepare weekly and monthly sales reports.
• Ensure all membership agreements and documentation are properly filed.

Qualifications

• Strong knowledge of leases, lease terms, and lease administration, with the ability to prepare, review, and manage lease documentation accurately.
• Experience in resident retention, including relationship-building, conflict resolution, and implementing initiatives that improve resident satisfaction and renewals.
• Excellent communication and customer service skills, with the ability to engage prospects, respond to inquiries professionally, and manage diverse resident needs.
• Proven sales or leasing experience in real estate, property management, or a related field is highly preferred.
• Ability to work on-site, manage multiple priorities, and meet leasing and occupancy targets in a fast-paced environment.
• Proficiency with basic office software and property management or CRM systems; comfort with digital tools for reporting and documentation.
• Relevant diploma or bachelor’s degree in Business, Marketing, Real Estate, or a related field is an advantage.
• High level of integrity, attention to detail, and a professional, customer-focused approach.