Communications Manager at World Vision Kenya

Key Responsibilities:

We are looking for an inquisitive and well organised person with an acute sense of news and storytelling who has a passion for internal communications and staff engagement. The position holder will have global reach, partnering with our staff to manage and produce communications for them in 90+ offices across the world. We are looking for someone who can be creative in helping to inspire a global workforce, and who can work with others to communicate their stories as well as communicate World Vision’s work in ways that staff find appealing. 

Key Responsibilities:

• Enable and lead a multi-country internal communications approach to help staff be informed of and engaged with what is happening in the global organisation.
• Deliver effective internal communications channels and apply learning to future plans.
• Ensure that global communications reaching staff is audience-centric, respectful of their time and workload, engaging and purposeful.    
• Establish mechanisms to help staff make quick informed decisions as to which global news and stories are relevant or interesting to them.
• Produce, curate, and edit high quality content, and lead global internal editorial processes.
• Use data, facts, information, and personal accounts to create storytelling and news for a variety of global internal audiences, often repurposing, following up on, and editing content to show impact, and emotional or human connection.
• Develop new communications styles to enhance internal understanding of organisational strategic priorities.
• Interpret and translate complex organisational ideas into simple and engaging language to help staff understand and champion work that they may be less familiar with.
• Develop and grow relationships of influence and partnerships with communicators in all World Vision offices to ensure representation and include their voices in internal communications channels.
• Coach content providers, of all seniority levels, on audience-centric content creation and storytelling and uphold quality storytelling for the organisation.  
• Partner with other team members to communicate global organisational story projects to staff and promote engagement and participation.
• Manage, motivate, and ensure a safe, supportive, and positive working environment for one direct report. 

Knowledge, Skills & Experience:

• Proficiency in spoken and written English.
• Minimum of 7 years working in written communications and managing communications channels.
• Excellent writing and editing skills, with a commitment to storytelling quality.
• Ability to write the same story in different ways, depending on channel, purpose, and audience.
• Ability to emotionally move and engage a variety of audiences.
• Demonstrates creative ways of storytelling.
• Diplomatic and assertive, able to influence staff at all levels.
• Translates technical and policy information into clear and concise content; Able to synthesise information.
• Audience oriented.
• Interviewing skills and ability to create safe spaces for dialogue.
• Appreciates multi-cultural environments, demonstrates cultural sensitivities, and shows a commitment to diversity.
• Committed to child and adult safeguarding and protection.
• Able to priortise according to strategic need.
• Accountable for on-time delivery and is deadline oriented.
• Self-starter and able to initiate and progress work without immediate supervision.
• Collaborative and a team player.
• Strategic and critical thinker, and moves easily between high-level concepts and detailed features.
• Advanced degree in Writing, Communications, Journalism, Change Management or Organisational Development.
• Ability to travel up to 5%

Preferred Skills, Knowledge and Experience:

• Spanish or/ and French are desirable.
• Experience working through or managing others.
• Facilitation skills.
• Not driven by pleasing people.
• Interpersonal skills, with an ability to understand nuances in people’s behaviour, communications, and actions.