Community Associate at iHUB

Job Description

• As a Community Associate, you are arguably one of the most important elements when creating and maintaining a vibrant co-working community. As a member of the community team, you will collaborate with the community manager to create innovative and exciting ways to engage and manage the iHUB Community.
• The Community Associate will assist in identifying and thoroughly understanding the various groups of the iHub Community, which include startups, entrepreneurs, investors, businesses, and so on, and will raise awareness of iHUB projects using creative, clear, and compelling methods, including but not limited to social media.

Coworking Space Membership 

• Establish a welcoming environment by onboarding and assisting community members in a friendly, patient, and professional manner. 
• Identify, launch, and manage community initiatives that will keep the iHUB community engaged and active.
• Work very closely with the community manager and the communications team on how to better engage our community online and create content that is relatable to the ecosystem.
• Monitor and report on feedback/online reviews, and communicate with management to share customer feedback and insights gained from online community conversations.
• Build and maintain relationships with current members, potential members, and industry professionals.
• Maintain and monitor accurate databases across multiple platforms (billing, customer data, etc.).
• Answer, screen, and forward phone calls, enquiries, and requests, and handle them accordingly. 
• Collaborate with the administrative team to maintain and manage the co-working space.

Events

• Assist in the planning of monthly events (both online and in-person), workshops, and seminars for various community members.
• Understand and enhance the overall customer experience (creating a sense of community among members).
• Produce bi-monthly reports on community trends, including but not limited to data on the number of events, event type, and number of attendees.
• Curate content that would benefit our members and increase visibility for our work.

Administration Support 

• Provide an exceptional client and member service experience by understanding their needs and delivering the right solutions.
• Coordinating communications within, between, and among various functional teams and external stakeholders
• Serving as a point of contact (POC) for all matters related to the coworking space and member experience

Qualifications

• A bachelor's degree in business-related courses, marketing, communications, or other related fields.
• Minimum 3 years of experience in a field related to community, communications, or within the startup ecosystem.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
• Strong organisational and multitasking skills.
• Familiarity with coworking management software (e.g., Office RnD, Luma) would be an added advantage.
• Experience in working within the startup ecosystem and building communities Knowledge of the startup ecosystem in Kenya and across the region would be an extremely added advantage.

Key Attributes:

• Self-starter, self-motivated with the ability to work independently and as part of a team.
• Passionate about creating inclusive and collaborative environments.
• Adaptable to a dynamic, fast-paced work environment.
• Strong customer-focused approach
• Problem-solving mindset with attention to details
• Should be able to work independently