Community Fellow - Shukran at Impact Africa Network

Role Overview

As Shukran's Community Fellow, you will be instrumental in building and nurturing a vibrant community of hospitality and tourism professionals in Kenya. Your role will focus on creating meaningful connections between service workers, hospitality businesses, and tourists while promoting financial empowerment through our platform.

Key Responsibilities

Community Growth & Outreach

• Develop and execute strategies to engage with hotels, restaurants, and tour operators across Kenya
• Conduct targeted LinkedIn outreach to hospitality industry leaders and decision-makers
• Lead discovery calls with potential community members, highlighting the benefits of Shukran's ecosystem
• Create a seamless onboarding experience for new community members, with a focus on both service workers and businesses
• Build relationships with hospitality industry associations and tourism boards

Community Engagement

• Design and implement engagement programs specifically for the hospitality and tourism sectors
• Facilitate knowledge-sharing between experienced service professionals and newcomers
• Create opportunities for networking between different segments of the industry
• Organize both virtual and in-person meetups for community members
• Drive adoption of Shukran's tipping platform and SACCO services through community initiatives

Event Management

• Coordinate industry-specific events such as hospitality excellence workshops
• Organize financial literacy sessions in partnership with the SACCO team
• Plan networking events that bring together service workers, management, and industry leaders
• Facilitate cross-learning opportunities between hotels, restaurants, and tour operators

Marketing & Content

• Collaborate with the marketing team to achieve 150+ community signups
• Share success stories and testimonials from service workers benefiting from Shukran
• Create content that highlights the importance of tipping culture in Kenya
• Manage social media engagement for the community
• Develop educational content about financial inclusion and wealth building

Innovation & Growth

• Identify trends and opportunities within the hospitality sector
• Gather community feedback to improve Shukran's services
• Propose monthly themes relevant to seasonal tourism and hospitality trends
• Design community merchandise that resonates with the hospitality industry

Desirable Qualifications:

• Bachelor's degree in Marketing, Business, Communications, or related field (Final year students/Fresh graduates are encouraged to apply)
• 3 months to1 years of experience in sales, marketing, or customer relationship management
• Demonstrated leadership experience through academic or extracurricular activities
• Proven track record of meeting targets or achieving goals in any capacity
• Proficiency in MS Office Suite and CRM systems
• Experience with social media management, digital marketing tools or in the hospitality is a plus