Community Leader Operations Associate at Tushop

Key Responsibilities:

• Growing the number of Community Leaders (CLs) on Tushop, especially through face-to-face meetings and referrals
• Onboarding and training CLs
• Providing customer support to CLs and resolving their issues
• Updating CL-specific performance metrics
• Being a passionate advocate for all CLs internally at Tushop
• Listening attentively to the CLs and providing feedback to the rest of the company
• Collaborating with the product design and tech teams to improve internal tools for Community Leaders and their user experience

The profile we’re likely to hire:

• Bachelor’s degree in a relevant field, such as business or marketing
• An entrepreneur at heart (who also derives energy by working with people on-the-ground; a people’s problem solver)
• Required years of experience is relative – what matters is potential, commitment, and ability to develop skills to the job at hand – but as a rough minimum this could be 1-2 years of relevant experience
• Experience in the e-commerce, retail, FMCG sectors a plus
• Excellent communication and interpersonal skills, with the ability to build relationships and influence others, and to be a joy to work with
• High level of organization and attention to detail
• An individual who exemplifies integrity and honesty