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  • Posted: Feb 6, 2023
    Deadline: Not specified
  • Tushop is a venture-backed technology-enabled company operating in Kenya. Our mission is to strengthen the welfare of communities by giving them more value with their groceries. We do so by aggregating communities’ demand for groceries to help them access wholesale prices and provide convenient delivery to end-customers. Additionally, we work with Comm...
    Read more about this company


    Community Leader Operations Associate

    Key Responsibilities:

    • Growing the number of Community Leaders (CLs) on Tushop, especially through face-to-face meetings and referrals
    • Onboarding and training CLs
    • Providing customer support to CLs and resolving their issues
    • Updating CL-specific performance metrics
    • Being a passionate advocate for all CLs internally at Tushop
    • Listening attentively to the CLs and providing feedback to the rest of the company
    • Collaborating with the product design and tech teams to improve internal tools for Community Leaders and their user experience

    The profile we’re likely to hire:

    • Bachelor’s degree in a relevant field, such as business or marketing
    • An entrepreneur at heart (who also derives energy by working with people on-the-ground; a people’s problem solver)
    • Required years of experience is relative – what matters is potential, commitment, and ability to develop skills to the job at hand – but as a rough minimum this could be 1-2 years of relevant experience
    • Experience in the e-commerce, retail, FMCG sectors a plus
    • Excellent communication and interpersonal skills, with the ability to build relationships and influence others, and to be a joy to work with
    • High level of organization and attention to detail
    • An individual who exemplifies integrity and honesty

    Method of Application

    Interested and qualified? Go to Tushop on to apply

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