Community Officer at Fanisi HR Solutions

Duties and Responsibilities:

• Facilitate the growth and development of the SNDBX Community
• Manage the SNDBX Community relationships and engagements
• Administration of the Community meeting rooms, workspace, utilities and facilities
• Support the residents in managing Events and Meetings
• Organize and schedule SNDBX events; Plan and deliver an engaging calendar of events
• Build the community; use digital and social channels to drive awareness and engagement with the SNDBX
• Create platforms and activities within the SNDBX that facilitate meaningful connections
• Maximize attendance at SNDBX events and workshops (both face-to-face and virtual)
• Plan talks or engagements, secure speakers, create promotional copy, promote to members, drive registrations, and manage delivery
• Gather member feedback and insight through regular surveys
• Track the membership status (of the experts) and work on the feedback received.
• Relationship management with the building facility manager and SNBX entities
• Oversight of all office utilities
• Act as a relieve to the front office person in their absence

Required Specifications

• Experience in Community management for similar hubs and offices, with a track record of building communities
• Bachelor’s degree or a Diploma in a Business-related field, Communication, Event Management
• Proficient in using Meeting Scheduling Software, Facilities Management and Co-working Office Space Management Software
• Confident and firm personality, able to handle delicate situations with professionalism
• Analytical mind – able to assess Community needs and implement tangible solutions.
• Entrepreneurship mindset – able to appreciate the needs and concerns of the SNDBX experts
• An understanding of administration, facilities management and inventory management.
• Flexible and able to work outside normal working hours
• Time Management – able to perform even within time constraints and interruptions.
• Good oral and written communication skills (English and Swahili).