Conduct Supervision Officer - 3 Posts at Insurance Regulatory Authority (IRA)

Job Specifications

Duties and responsibilities at this level will entail:

• Registering complaints reported by policyholders and beneficiaries.
• Attending to walk in customer enquiries and writing reports on the same.
• Attending to telephone enquiries and writing reports on the same.
• Attending to email enquiries and writing reports on the same.
• Handling complaints from policyholders and beneficiaries, communicate decisions and regularly review companies’ complaints and generate reports on the trends for review by management.
• Generating reports on capacity building undertaken on regulated entities for review by management.
• Assisting in formulation and implementation of consumer education programmes.
• Assisting in development of Information, Education & Communication (IEC) materials.
• Assisting in the development and delivery of financial education and outreach programmes.
• Carrying out planning and logistics for outreach activities.
• Assisting in preparing consumer education presentations.

Person Specifications

• Bachelor’s degree in any of the following fields: Insurance, Law, Risk Management or equivalent from a recognized institution.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills