Configuration Manager (Remote) at Oxfam

What you'll be doing:

Oxfam use Service Now for IT Service management and other workflow applications to support business units such as security incident management, order tracking, legal, HR. Service now becomes global IT tool widely adopted by Oxfam affiliates.

The purpose of the role is to provide specialist technical advice on one significant area or several related areas to support the delivery of specific Oxfam objectives. The Configuration Manager will be responsible for core system configuration, implementing a CMDB, and owning the processes to deliver SAM.

You'll have:

We're looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to the values of empowerment, accountability, and inclusion in all you do and our feminist principles.

An ideal candidate for the role will also have/ be:

• Demonstrable experience implementing a CMDB and SAM
• Experience of Process development, Verification and Validation of the processes.
• Demonstrable leadership experience within a Configuration Management ITSM model.
• Ability to implement change and experience of doing so
• Proven operational experience of running Asset and Configuration Management in a complex environment within an ITIL framework
• Excellent communication skills and attention to detail
• Ability to influence stakeholders across all levels of the business
• Effective relationship management skills