Consultant, Home Loans - Nairobi at Standard Bank Group

Job Description

To build the IPB portfolio through the onboarding of new clients received via direct sales channels (internet/phone), converting unsolicited / solicited applications and cross selling as appropriate, ensuring exceptional levels of customer service at all times while supporting achievement of commercial targets.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Administration, Finance and Accounting or equivalent

Experience Required
Wealth and Investment

• Personal and Private Banking
• 3-4 years
• The role requires 1-2 years of experience in client servicing environment in roles such as tele sales or contact centre. The role requires 1-2 years of experience in a similar environment such as direct sales.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Developing Strategies
• Documenting Facts

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Servicing
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)