Consultant – Policy & Change at World Health Organization

Purpose of consultancy

The consultant will advise on internal Information Technology (IT) policy research, development, drafting, and review; in addition to focus on the activities of the Project Management Office (PMO) Governance (GOV) and Change, Communications, & User Experience (CCX) teams in IMT.

Deliverables: 

Output 1: Facilitate & advise on internal IT policies, procedures and guidelines. 

• Develop revised processes and procedures to improve existing processes in coordination with the GOV team.
• Develop project plan with tasks, critical paths, and policy timelines.
• Assist the responsible officer to prepare drafts and updates.
• Advise on improvements to the policy review process.
• Follow up on policy activities.
• Collaborate with relevant stakeholders on changing priorities and requirements. 
• Undertake research and analysis to keep management up to date on emerging policy trends and best practices.
• Consult with IT colleagues and partner organizations/agencies to gather and consolidate policy feedback.

Output 2: Advise and collaborate on Change. 

• Assist responsible officer in gathering stakeholder and group information, plans, and tracking progress. 
• Assist the responsible officer to prepare drafts and updates.
• Consolidate campaign plans, tasks, and critical paths.
• Adhere to and promote the use of standard IT PMO/GOV/CCX frameworks and templates.
• Ensure timeliness and quality of deliverables.
• Advise on project status.

Qualifications, experience, skills and languages.

Educational Qualifications:

Essential:

• First-level university degree in Business Administration, International Relations, Project Management, Political Science or related discipline.

Desirable: 

• Professional qualification or foundation certification in project and/or change management methodologies such as PMI, Prosci, Prince 2, Agile SCRUM, Lean, Six Sigma, or ITIL v4. 

Experience

Essential:

• At least three (3) years of relevant experience in writing, marketing, research, drafting documents, or communications.
• Demonstrated international experience.

Desirable: 

• Experience in project estimation, establishment of tracking systems and improvement initiatives.
• Experience in working across multiple time zones without the need for face-to-face meetings.
• Experience with Change Management and an understanding of fundamental procurement principles.

Skills

• Proven skills in the areas of project support, planning and organizing.
• Attention to detail to continuously monitor progress actions and initiatives.
• Ability to adapt and manage deliverables and resources in a climate of change, and to effectively think and act quickly under pressure.
• Ability to effectively collaborate with teams in an international, multi-cultural, multi-disciplinary environment separated by geographical locations and working in different time-zones.
• Ability to promote best practices, advise on improvements, independently perform research, and apply information from a broad range of sources.
• Excellent interpersonal skills with the ability to influence, negotiate, advocate, motivate, resolve conflict, and adapt relevant leadership styles to a variety of situations.
• Excellent oral and written communication.
• Excellent analytical and problem-solving skills.
• Strong organizational, time management, and consultancy skills.
• Proactive, flexible, resourceful, and able to work independently.
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint, etc.), MS SharePoint & MS Visio, and ServiceNow Project and Portfolio Management.