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  • Posted: Feb 5, 2020
    Deadline: Feb 28, 2020
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    Vision: To be the leading insurance industry regulator. Mission: To effectively regulate, supervise, develop the insurance industry and protect insurance beneficiaries. Core Values: (i)Accountability: -We exercise prudence in use of public resources entrusted to IRA. (ii)Team Spirit: -We work effectively with others across functional lines to a...
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    Consumer Protection Officer

    Job Summary

    Responsible for receiving and implementing effective complaint handling policies and procedures

    Education and knowledge

    • Bachelors degree in a business or insurance related field;
    • ACII/AIIK Insurance qualifications; and
    • Proficiency in ICT

    Experience

    • Five (5) years’ relevant experience;
    • Specialist knowledge and experience in consumer protection; and
    • Knowledge of insurance

    Responsibilities

    Consumer Protection

    •  Register complaints, acknowledge receipt and initiate the process of dispute resolution
    • Classify and categorize registered complaints
    • Maintain a data-base and continuously track and monitor the status of all complaints against documented performance standards
    • Prepare periodic reports showing detailed statistics and trends on complaints received
    • Resolve complaints from the public
    • Review outstanding complaints and initiating follow up to ensure resolution

    Method of Application

    If you believe you are the right candidate for the above position and can clearly demonstrate your ability to meet the job requirements given, please submit your application (clearly indicating on the envelope the reference number and position you are applying for) with a detailed CV, stating your position, current remuneration, qualifications, experience, names and addresses of three referees, email and telephone contacts together with copies of your certificates and national identification card by close of business on 28th February 2020 to:

    Commissioner of Insurance & Chief Executive Officer
    Insurance Regulatory Authority
    Zep-Re Place
    P.O Box 43505-00100,
    Email: careers@ira.go.ke,
    Nairobi

    IRA is an Equal Opportunity Employer and Persons With Disabilities are encouraged to apply.
     

    Note: only shortlisted candidates will be contacted and canvassing will result in automatic disqualification.

    Terms of Offer:

    An attractive remuneration package commensurate with the responsibilities of the position will be negotiated with the right candidate.

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