Content Moderator at Royal Mabati Factory

The Content Moderator will be responsible for managing and maintaining Royal Mabati Manufacturing Company's online reputation across digital platforms. The role ensures compliance with community standards, quick response to flagged content, accurate escalation of high-risk material, and active support for customer engagement all to uphold the organization's brand integrity and digital presence.

Qualifications & Experience

• Education: Diploma or Bachelor's Degree in Communications, Journalism, Digital Media, Marketing, or a related field.
• Experience working in content moderation, customer service, or any high-volume, KPI-driven environment is preferred.

Key Responsibilities

• Monitor and review user-generated content (e.g., posts, comments, messages) across platforms daily, ensuring alignment with community guidelines, brand values, and regulatory standards•
• Respond to or flag inappropriate or harmful content minutes.
• Ensure consistent accuracy in identifying and escalating high-risk content
• Generate daily reports summarizing content review volumes, response times, compliance adherence, and escalation performance.
• Stay up to date with evolving community guidelines, platform policies, industry trends, and digital norms.
• Stay updated on industry design trends, competitor branding, and new technologies to keep the company's visuals modern and competitive.
• Continuously seek feedback to improve the quality and effectiveness of creative work.

Skills & Competencies

• Proficient with social media platforms (e.g., Facebook, Instagram, Twitter, Meta, WhatsApp).
• Familiarity with moderation tools is an advantage.
• Strong typing speed, accuracy, and computer literacy.
• Capable of working under time constraints to meet daily targets.