Core Banking and Channel Support Officer at Sidian Bank

JOB PURPOSE

The job holder will be responsible for providing second level user support for the T24 core banking system at both Branch and Head Office levels, and ensure T24 availability and uptime. In addition, this role will monitor performance of T24 and escalate high impact issues to the supervisor. To develop new processes and modify existing T24 functions to meet business requirements. To develop applications that interface with the Core Banking system to extend its capability.

To closely work with testing teams to ensure solutions developed are defect free and meet business requirements.

KEY RESPONSIBILTIES 

• Core Banking and Channels Development
• Support and Problem Management
• Process and Policies:
• Personal Leadership & Development
• Risk & Compliance:

MAIN ACTIVITIES

Core Banking and Channels Development

• Responsible for core banking and Peripheral systems software development in all stages from technical design to delivery.
• Meticulously perform coding, code review and unit testing for the core banking system.
• Design and implement new functionality and enhancements based on CRs and BRDs.
• Participate in project implementation as assigned.
• Conduct periodic checks on the T24 system to identify weaknesses and challenges and provide solutions.
• Implement changes as per the business needs.
• Identify shortcomings on the bank’s core application system and provide solutions to improve or rectify it   according to business requirements.
• Provide solutions to issues arising from the T24 banking system. 

Support and Problem Management

• Provide 3rd level support for escalated issues from the IT Operations and Support teams
• Support, maintain and audit existing service lifecycle artefacts to agreed SLAs
• Provide second level support to all users at branch and Head Office.
• Review fault/incident logs to ascertain and address all T24 issues.
• Provide after hours support in line with Service Level Agreements to ensure Customer Satisfaction
• Ensure all faults/incidents are resolved within agreed SLAs and escalate all faults/incidents to the responsible party
• Review system environment and user requests with the sole objective of providing solutions.

Process and Policies:

• Adherence to internal policies and procedures for development and management of the core banking system and other best practice standards

Personal Leadership & Development:

• Manage self by showing drive and motivation, an ability to self-reflect and a commitment to learning.
• Communicate effectively communicate clearly, actively listen to others, and respond with understanding and respect.
• Commit to Customer Service: provide, customer-focused services in line with banking sector and organizational objectives – adherence to the bank customer service charter and ensure personal accountability so as to meet the laid down Service Level Agreements (SLA) and work within stipulated Turn Around Time (TAT).
• Work Collaboratively Collaborate with others and value their contribution.
• Deliver Results Achieve results through the efficient use of resources and a commitment to quality outcomes.
• Think and solve problems, analyze and consider the broader context to develop practical.
• Keeping abreast with staff communications, attending staff meetings – morning huddles and weekly progress meetings.
• Responsible for own career within the bank and preparing an annual Personal Development Plan (PDP) and ensuring its actualization.
• Adherence to the banks policies and procedures, dress code, code of conduct, HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
• Closure of identified deficiencies from concluded audits, correction within stipulated timelines, and ensure no repeat findings.
• Live the brand values as a Sidian Bank brand ambassador and always project the right image of the bank to both staff and customers.

Risk & Compliance:

• Attend training and maintain knowledge of and comply with all bank policies and procedures including Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules and regulations.
• Participate or undertake Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing bank programs on a regular basis e.g. taking attestations, self-assessment tests, filling in compliance questionnaires as required.
• Comply and not to knowingly participate or assist in any violation of Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules, regulations or internal policies, procedure and guidelines.
• Report suspected money laundering cases to their respective heads of units or to the Money Laundering Reporting Officer as soon as such incidents occur immediately with a clear basis of suspicion.  
• Avoid Misrepresentation and Malicious Reporting – knowingly making a false, fictitious or fraudulent representation e.g. statement, report, document.
• Avoid Tipping Off customers being investigated so as not to knowingly prejudice an investigation by disclosing information.
• Not provide advice or other assistance to individuals who attempt to violate or avoid Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules, regulations or corporate policies.
• Respond to all AML/CFT/CPF queries when requested by Compliance Unit to allow the bank to comply with the requirements of The Anti-Money Laundering and Combating Financing of Terrorism Amendment Act.
• Co – operate fully with regulators and law enforcement agents and make available required documents and information.
• Enforce internal policies and procedures for the management of software applications along ITIL and other best practice standards.

DECISION MAKING AUTHORITY

• Operational – Solution Design dependent on CRs/BRDs assigned
• Strategic – Solution structuring to ensure ease of implementing future enhancements.
• Ensure meeting of SLAs on initiatives and uptime.

ACADEMIC BACKGROUND

• University degree in Computer Science, Information Technology/Systems or IT related field

WORK EXPERIENCE

• A minimum of five (5) years working experience in IT and at least three (3) years of banking experience.
• Should have development experience in Temenos (T24) / other banking packages.
• At least two (2) years’ experience in T24 core banking system with strong Knowledge in T24 modules.
• Should be able to comprehend the configurations & customization requirements, provide Technical solution, wherever applicable.

SKILLS & COMPETENCIES

• At least 3 years’ practical proven experience in core banking development, support and troubleshooting of T24, web technology and programming in Info-basic.
•  Proven experience in systems analysis, design, implementation and support.
• Experience in T24 template programming, T24 customization (VERSION, ENQUIRY, online services), COB, Design Studio
• Deep understanding of the following T24 modules: System Core tables, Funds Transfer, Teller, Arrangement Architecture, Forex, Integration Frameworks
• Understanding of modern software development concepts like Continuous Integration and Continuous Delivery

PROFESSIONAL CERTIFICATION

• ITIL Foundation
• Certificate in Programming in any 2 languages.