Corporate Life Service Operations Associate at Britam

Job Purpose:

The job holder will be responsible for ensure effective administration of group life and credit life business.

Key responsibilities:

• Preparation of renewal invites.
• Prompt processing of renewal and initial costing and communication of medical underwriting requirements for members above the free cover limit.
• Participation in credit control meetings.
• Client visits and conducting member education.
• Promote relationship management with intermediaries and clients.
• Ensure accuracy in costing and debit/credit notes.
• Ensure efficiency in data management.
• Administration of combined solution i.e. Group Life & GPA/WIBA policies.
• Attend renewal meetings and advise on enhancements.
• Sign off SLA’s & Service Agreements with direct clients & intermediaries.
• Sign off Intermediary Profit Sharing Arrangements (IPSA) with identified intermediaries.
• Generate and dispatch periodic customer statements.
• Generate reports for policies due for renewal.
• Prompt handling of queries from intermediaries and direct clients.
• Prepare reports as and when required.
• Perform any other duties as may be assigned from time to time.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:

• As described in your Personal Score Card.

Knowledge, experience and qualifications required:

• Bachelor’s degree in a business related field.
• Professional studies in insurance – AIIK or ACII. 
• 6- 8 years successful insurance experience; 2 of which should be in a supervisory position.

Technical/ Functional competencies:

• Knowledge of group life service operations. 
• Knowledge of insurance industry and concepts. 
• Planning and organization skills.