Courier Operations Associate (Delivery Ops) - Uber Eats, Kenya at Uber

What You'll Do

• Monitor and improve courier marketplace health metrics including online hours, fulfillment rates, cancellations, courier supply, and delivery efficiency.
• Design and execute courier engagement, onboarding, retention, and earnings optimization initiatives to improve courier experience and operational reliability.
• Partner closely with Community Operations, Safety, Merchant Operations, and Product teams to resolve operational pain points and improve platform quality.
• Analyze operational trends and build data-driven recommendations to optimize incentives, reduce delivery friction, and improve customer satisfaction.
• Conduct fieldwork and engage directly with courier partners to understand on-the-ground challenges and identify scalable operational improvements.
• Manage multiple stakeholder relationships including EMEA Central Operations and Scaled Operations teams, local SSA operations teams and commercial teams.

What You'll Need

• 2+ years of experience in operations, logistics, consulting, marketplace operations, business analytics, or customer operations in a fast-paced environment.
• Strong analytical and problem-solving skills with experience using Excel/Google Sheets; ability to interpret operational metrics and translate insights into action.
• Excellent stakeholder management and communication skills, with the ability to work cross-functionally with support, policy, merchant, and city operations teams.

Preferred Qualifications

• Experience working in Kenya’s mobility, logistics, e-commerce, food delivery, or boda boda ecosystem, with a strong understanding of last-mile operational realities.
• SQL proficiency and experience using data visualization tools such as Tableau or Looker to drive operational decisions.
• Demonstrated experience leading operational improvement initiatives, field operations, or courier/driver engagement programs at scale.
• Entrepreneurial mindset with the ability to thrive in ambiguity, execute quickly, and balance strategic thinking with hands-on operational execution.