Credit Collections Manager at SunCulture Kenya Ltd

About the role:

The role is responsible for managing and reducing the Pay-As-You-Go (PayG) loan portfolio in early arrears through diligent monitoring, proactive collections, and effective recovery strategies. It involves tracking repayment trends, identifying risk areas, and implementing corrective actions to minimize non-performing loans.

The position requires close collaboration with Collections Associates and Field Collections teams to ensure timely follow-up and comprehensive reporting on arrears performance. It also includes maintaining detailed records of collections, insurance claims, and compliance reports to support business decision-making.

This is a hands-on role requiring strong leadership, analytical skills combined with excellent communication and relationship-building skills..

Key Responsibilities:

• Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas.
• Develop and implement effective collection strategies in partnership with Field Collections and Recoveries teams to consistently achieve collection targets.
• Monitor PayG loan repayments and initiate/recommend a course of action.
• Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
• Execute the institution strategy in reducing the Non-performing PayG portfolio at the same time report on early loan arrears collections on a regular pre-determined basis and provide information for business reporting.
• Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
• Ensure a record is maintained with track of all the recovery progress for all PayG loans in arrears.
• Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow up with them to ensure full repayment.
• Ensure demand notices are prepared and ensure that they are forwarded to the defaulting PayG customers.
• Ensure an up-to-date register on loan-related insurance claims is maintained and ensure prompt reimbursement from underwriters.
• Monitor debt collection response cycles and contacts as well as credit control performance for PayG loans in early arrears.
• Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
• Report and monitor all risks associated with debt collection.
• Generate compliance reports for use in decision-making and performance appraisals.
• Perform any other duties within the scope of this position.
• Additional responsibilities as assigned from time to time.

Qualifications:

• Business-related degree, CPA qualification is an added advantage.
• Over 4 years’ experience in debt collection and recovery environment (Practical experience in Lending and recovery).
• Knowledge in credit management and banking is an added advantage.
• Knowledgeable on the Financial Services, Micro Finance and consumer lending sectors is a must.
• Hands-on leadership, team management, and people development skills.
• Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines.
• Good team player with a commitment to value-based leadership.
• Credibility and flexibility to deal with people at a variety of levels and cultures.
• High business acumen, analytical and budgetary skills
• Quick learner, capable of grasping the structures at SunCulture and the market.
• Excellent presentation, communication, planning, and organizational skills.
• Strong relationship-building skills with a high degree of responsiveness, reliability, and integrity.
• Self-motivated with persuasive, enthusiastic, and client-centric focus.
• Ability and willingness to travel as required.
• Comfortable with ambiguity and able to plan, be organized, and adhere to deadlines
• Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude
• Agile with the ability to work in a fast-paced tech environment