Credit Control Office at Lions Sightfirst Eye Hospital

Job Purpose

• The Credit Control Officer is responsible for managing the hospital’s credit control processes to ensure timely collection of outstanding payments, effective management of debtor accounts, and maintenance of healthy cash flow. The role works closely with patients, insurance providers, corporate clients, and internal departments to minimize overdue accounts and support the hospital’s financial sustainability.

Key Duties and Responsibilities

• Monitor and manage outstanding debtor accounts to ensure timely collection of payments.
• Conduct regular follow-up with patients, insurance providers, corporate clients, and other debtors regarding overdue accounts.
• Review credit arrangements and ensure compliance with approved credit policies and procedures.
• Reconcile debtor accounts and investigate discrepancies to ensure accuracy of records.
• Monitor debtor aging reports and implement strategies to reduce overdue balances.
• Liaise with insurance companies and corporate clients to resolve payment delays, claim issues, and account disputes.
• Prepare and issue account statements, reminders, and collection notices as required.
• Escalate long-outstanding accounts and recommend appropriate recovery actions.
• Maintain accurate records of collections, correspondence, account reconciliations, and follow-up activities.
• Collaborate with billing, patient services, and finance teams to resolve account-related issues.
• Prepare periodic credit control and collections reports for management review.
• Support continuous improvement of credit management processes and collection performance.

Requirements

Qualifications and Experience

• Bachelor’s Degree in Accounting, Finance, Commerce, Business Administration, or a related field.
• CPA Part II or equivalent accounting qualification will be an added advantage (Preferred).
• Minimum of three (3) years’ experience in credit control, accounts receivable, debt collection, or financial administration.
• Experience working in a healthcare institution, insurance environment, or similar organization is preferred.
• Demonstrated experience in account reconciliation, debtor management, and collections.
• Knowledge of medical billing processes and insurance claims management is an added advantage (Preferred).

Required Skills and Competencies

• Strong credit control, debt collection, and account reconciliation skills.
• Excellent written and verbal communication skills.
• Strong negotiation and relationship management abilities.
• Proficiency in Microsoft Office applications, particularly Excel, and computerized accounting systems.
• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to handle confidential financial information with discretion.
• Ability to work independently and meet collection targets.
• High level of professionalism, integrity, and accountability.

Expected Outcomes

• Reduced debtor aging and improved collection performance.
• Timely recovery of outstanding payments and improved cash flow.
• Accurate and up-to-date debtor records and account reconciliations.
• Prompt resolution of account disputes and payment-related issues.
• Improved compliance with hospital credit policies and procedures.
• Accurate and timely preparation of credit control reports.
• Strong relationships with patients, insurers, and corporate clients while maintaining effective collection practices.